i already wait 3 weeks for my withdraw its now 26-10-2020 the casino has already a update from 3 weeks what not can be true i want my money but chat and email are blocked now why i ask for my money

Dear Johannes,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you confirm that your account has been verified successfully? Have you received any funds in the past or this were your first withdrawal attempt? Which payment method you have opted for?

Do I understand it correctly that your withdrawal is still pending inside your account without being processed?

I realize that it might seem like a lot of questions, but I would like to understand your problem as accurately as possible. Thank you very much in advance for your reply.

Best regards,

Petronela

Additional comments from the player (in bold):

"Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you confirm that your account has been verified successfully?My account is verified by mifinity the outpayings go with mifinity Have you received any funds in the past or this were your first withdrawal attempt? No I have already in the past get funds from mifinity Which payment method you have opted for? trustly

Do I understand it correctly that your withdrawal is still pending inside your account without being processed? I had 3000 euro withdraw the casino gives each 24 hours 500 euro max but not in 24 hours but weeks then its 250,00 in your account instate of 500 euro mifinity gets no answers from the casino my account still works on the casino you can stil deposit but not withdraw 1250,00 euro is a lot of money for me I can’t mis that, come in the problems mail and chat are blocked I must asked every day for my money and ech time I get the answer the casino is in update , please help me in this case ( in process is 500 euro and in my account is more then 800 euro

Thank you very much"

Additional comments from the player:

"Can you rech the casino with chat or mail ,I have try with other people and asked them to ask where the withdraw is from Johannes *** then they are blocked to, I was very mad while I must wait so long of my money, I hope you get some success"

"In my account is 800 euro that can I not withdraw every time comes you can not withdraw while another is pending, in process is one other withdraw from 500 euro

Have talked to mifinity but the casino gives mifinity no reaction"

Thank you very much, Johannes, for providing all the necessary information. I will now transfer your complaint to my colleague Viliam who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

However, I would like to ask to reply to your submitted complaint inside the existing thread and not by sending emails, unless you’d like to forward any relevant communication. Replying inside the thread is the easiest way for us to link all the relevant information to the correct issue and to collect important details and data in one place. You can reply to this existing complaint by following "Link" from the notifications which have been sent to your registered email.

Your cooperation in this matter is highly appreciated. 

Hello Johannes,

I looked at your complaint and will do my best to help you. I would like to invite BetXLarge Casino into this conversation. Can you please specify what is the problem with player’s withdrawal?

We would like to ask the BetXLarge Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

I apologize, but since we haven’t received any response from the casino regarding the issue, we cannot continue resolving this complaint and we are forced to close it as ‘unresolved’.

I am very sorry I couldn't help more, but at least closing this complaint as unresolved will negatively influence the casino's rating and other players can read about your experience in our review.

I hope you won't come across a problem like this again.

The casino can reopen this complaint anytime.