I deposited 100 plus received 500 in bonus money. I played through my 100 cash and then played bingo with bonus money, since you cannot play slots with it.  As I won from bingo, I would play the slots again. I won 6734.48 playing slots. There was a balance of 267 on bonus monies left. I did meet their requirement of playing though not only my 100 dollar deposit, but also the bonus money amount (30X), then I placed a withdrawal for 1000 per their monthly withdraw limit and I am waiting for that to be processed.

I have read their policy where you must make a deposit within 30 days of winning and the max amount of withdraw per month is 1000, plus the 30 fee.  

That is not the issue.  The issue is - the remaining balance - 5734.48 will "expire" if I do not make a deposit within 30 days.  I will be able to keep the money as bonus money (playable but not withdrawable).  

BUT I cannot make a deposit because my balance is over 100 dollars,,,, so it is a circle where I cannot abide by their policy and still collect my winnings.

How can I comply with their policy of withdrawing a 1000 per month, only if I make a deposit, if my balance is over 100?

Dear Loreen,

Thank you very much for submitting your complaint and forwarding all the relevant communication. Firstly, allow me to congratulate you on your great win. Secondly, I’m sorry to hear about your problem while withdrawing it. We will contact the casino and ask for their assistance, but, before we do so, please could you confirm that you are not able to deposit any funds into your account at this moment? Hopefully, we will be able to help you as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

Thank you very much Loreen for providing all the necessary information. I will now transfer your complaint to my colleague Matej who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello Loreen.

I spent some time on their website, and I need to say I would like to meet a person who wrote that T&C's. I have seen a lot, but this is something.

I contacted their live chat and got some information. (live chat is working well, and the support guy was skilled and helpful)

If you contact them (create the ticket), they will set your account, and you will be able to make a deposit (you can't forget to deposit minimum is $30, and I would do it every 29days, just for sure) It will take seven months but you should be able to withdraw all your winnings.

I only don't understand why the withdrawal was not processed. Did you contacted the casino via live chat and asked?

Yes - I have contacted everyone - the problem with the deposit every thirty days, is the winnings I won on the deposit of April 2nd are only good for 30 days.  After that - they expire.  Regardless of a new deposit or not.  Once the new deposit is made, then I have a 3.5 or 30x play through, and I can only withdraw monies won from THAT deposit.  

Even if they offer to "take my current winnings out of my account and hold them until I go through my new deposit and playthrough" they have a policy on expiring funds from a previous deposit.

"Members need to make sure they have a deposit on file for the past 30 days to be able to withdrawal. If your balance is above $100.00 and we help you make a deposit and your deposits are expired (past 30 days from previous deposit) you will only be able to withdrawal winnings that came from that deposit that we helped you make. 

All other winnings before this deposit become void. Which is what you have won while the deposit was "active". You can only withdrawal funds from the winnings that came from an active deposit.

From the brief talk with chat:

13:31 x: So lets say I create an account, make an deposit and take a bonus
13:32 x: and I would be lucky enough to wager the bonus and win I don't know $5000
13:32 x: so if my initial deposit would be only $100 , would I be able to withdraw something?
13:33 x: after 30 days I wouldn't be able to make any new deposit because I would have more than $100 on my account and maximum withdrawal per month is 1000
13:33 Arthur S.: the max you can request per month is $1000, so you will have to withdraw $1000 every month for 5 months to be able to cashout the total amount
13:33 x: but after 30 days by the rules I cant make a withdrawal
13:34 Arthur S.: You just have to send us a message or a ticket and we'll set your account so you can deposit and it won't expire
13:36 x: Oki so, in this case, I would need to make a deposit of $100 every 30 days and in 5 months I would be able to withdraw 5000 and then play with the 500, am I correct?
13:36 Arthur S.: no
13:36 Arthur S.: the minimum deposit is $30
13:36 Arthur S.: you can deposit $30 every 30 days
13:36 Arthur S.: not $100
13:38 x: but none of the converted bonus money will expire
13:39 x: and I can withdraw them in full
13:39 x: ?
13:39 Arthur S.: you forfeit the bonuses when you request a withdrawal
13:39 Arthur S.: what you already have in winnings won't be removed

My advice: Withdraw the money somehow and find a website with normal T&C's and leave this Bingo site for lonely Lawyers.

Thank you - I am glad someone else can see what I see.  I will be able to get two 500 withdraws before the end of this month and the end of my 30 days from my last deposit.  I will be ahead and do not want the stress - but I will take heed and not waste my money here.  And warn others as well.

Thank you for investigating.  Please share.  They can change their policies to be fair to all, or reap the bad reputation they deserve.

I will keep the complaint open for 30 days, just to be sure that your subsequent withdrawals will go well.

thank you

Hello Loreen.

Any updates regarding your case?

Was your subsequent withdrawal successful?

Out of the 5000 plus I only was able to cash out two 500 checks. I did not want to follow their unfair policy of having to deposit, play 30x that deposit plus any bonus money. This policy states that only winnings from the new deposit can be cashed out and all other winnings, 30 days or older will remain playable, but not able to be cashed out.

Crooked and sneaky - done with this site!

Loreen they assure me that you should be able to cashed out all of your winnings. They wrote you something where they changed their mind or where is the problem?

its done and over - they never told me anything about cashing out entire balance. They said as long as follow deposit rules I could cash out winnings - meaning deposit every 30 days and play through 30x cash and deposit.

based on your conversation with Arthur above it would take 5 plus months - i have so much more than to spend time playing their game.

thanks

I am very sorry for the negative experience. You tried it, but I understand that you are tired with rules which have no sense and cannot be found in any standard casino. We consider this rules as highly predatory, and I need to say (and I am not saying this often) that when I checked this terms of casino/bingo, I was shocked that some rules like this exist.

Do you need to take a bonus always when you make a new deposit? Because I think all you need to do is make a deposit, refuse the bonus and make a withdrawal which is not so much time-consuming.

Loreen any news about your case? Did you consider the option not to take a bonus? Or you gave up your winnings?

We didn't hear back from Loreen, and from her last message, we assume that she give it up.

Because of the very unusual nature of this complaint we consider this complaint as unresolved with classification: "Against Fair Gambling Codex"