My access to my account was blocked today because I was frustrated with constantly losing money and said it was a rip-off.

Shortly after this statement, maybe 1 or 2 rounds later, I won at bingo but was logged out after the round with the winnings.

Afterward, I tried to log back in with my account, but it wasn't possible. I then contacted support, and they told me that my account had been permanently blocked due to the rip-off comment. My winnings have now been confiscated, so to speak, and I can no longer access the money or my account.

I would have understood the ban if I had insulted or abused someone, but like this... I can't understand it!

Maybe you can help me so that I can at least get my winnings.

Mir wurde heute mein Zugang zu meinem konto gesperrt, weil ich aus Frust über das st?ndige verlieren ge?u?ert habe, dass das abzocke sei.

Kurz nach dieser ?u?erung, vielleicht 1 oder 2 Runden sp?ter, gewann ich im bingo und wurde aber nach der runde mit dem Gewinn abgemeldet.

Danach habe ich versucht mich mit meinen zugunsten wieder anzumelden, was nicht m?glich war. Daraufhin schrieb Ch den Support an und dort wurde mir gesagt, dass aufgrund des Kommentars mit der abzocke, mein Konto dauerhaft gesperrt sei. Mein Gewinn ist sozusagen jetzt eingezogen worden und ich komme nicht mehr an das Geld und in meinen Account.

Ich h?tte das mit der Sperrung verstanden wenn ich jemanden beleidigt oder beschimpft h?tte aber so...das kann ich nicht nachvollziehen!

Vielleicht k?nnt ihr mir helfen, das ich wenigstens an meinen Gewinn komme.

Dear Nesbonk,

Thank you very much for submitting your complaint. I’m sorry to hear about your account being blocked and your winnings being withheld after your comment and bingo win.

To better understand the situation and assist you further, could you please clarify a few details:

• Did the casino provide any written explanation for the permanent block of your account besides what support told you?
• Do you have any screenshots or other proof of the winning round or your balance before the block?
• Could you please forward any relevant communication with the casino’s support team to [email protected]?

Your cooperation in providing these details will help us investigate and work towards a resolution.

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you in advance for your reply.

Best regards,

Petronela

Dear Nesbonk,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Hello,

No, I haven't received any further messages other than the support message about my account being blocked.

Unfortunately, I have no proof of the winning round or the credit balance, and yes, of course, I can forward further communication to the email address provided.

Hallo,

nein habe au?er der support-mitteilung über meine kontosperrung keine weitere Nachricht bekommen.

Leider habe ich keine Nachweise von der Gewinnrunde bzw des Guthabens und ja selbstverst?ndlich kann ich die weitere Kommunikation an die angegebene E-Mail-Adresse weiterleiten.

Dear Nesbonk,

Thank you for your response and for confirming the situation.

Before we can proceed further, we kindly need to remind you that some form of supporting evidence is essential — whether it’s a screenshot of your balance, a confirmation of your win, or any written communication from the casino regarding the account block or confiscated winnings.

At this point, we don’t have anything verifiable that we could present to the casino to support your claim. While we fully understand your frustration, we must be able to back up your statements with at least minimal documentation.

This is the last call to provide any relevant material. If you’re able to locate or forward anything useful, please send it to [email protected] as soon as possible. Otherwise, we may not be able to continue with the complaint.

Thank you for your understanding — we’re still here and willing to help if any new information comes to light.

Dear Nesbonk,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.