Hello, they requested KYC at Bitcasino, where I continue to play with love and trust, and I completed the KYC process, and then I have been waiting for 5 business days since 04.06.2026. I cannot reach live support or email in any way. I will upload the screenshots and email history to the system.Also, I did not receive any deposit bonuses etc. from the site, I did not benefit from other bonuses or promotions, I deposit and played with my own balance, I have more than one deposit.

Dear lapseking822,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Bitcasino.io.

Please allow me to ask you a few questions so I can better understand the situation.

• Were you able to explain your connection to a different casino user suggested by the casino representative?
• Is your account accessible to you, or was your account restricted?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Please note that www.kpvfaw.com will never ask for any payments or request access to your accounts. If anyone claims to be www.kpvfaw.com personnel and asks for such actions, do not provide any information.

The only legitimate way we will contact you is through this official complaint platform or via the email addresses provided in your complaint thread.

Stay cautious and contact us directly if you have any doubts.

I played slot games

Yes, I have access to my casino account.

I registered by seeing the ads but I did not benefit from any bonuses or extra features on the site. I will provide you with the information via e-mail as proof.

Thanks for your reply and the submitted information.

In the email from the casino on 4th June 2025, the casino support is asking for your explanation regarding the possible connection with another user of the casino.

What explanation have you provided to the casino support?

Please let me know. My email is [email protected]

Thank you very much for providing the necessary information. I will now transfer your complaint to my colleague Pavel ([email protected]), who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Hello!

Thank you for your patience. Now I will be taking care of your complaint and I hope that together we will resolve the problem.

I would like to invite the casino to give them a chance to explain their side of the situation.

Dear Bitcasino.io, in case of player's breach of terms and conditions, please, send the relevant evidence to my e-mail: [email protected]. It will not be shared with anyone, including the player. Thank you!

Important Notice: www.kpvfaw.com will never ask you to make payments or grant access to your accounts in order to complete KYC on your behalf. If anyone claims to be from www.kpvfaw.com and requests such information, do not share anything with them.

All communication from us will be through this official complaint thread or the official email addresses provided in your case. Please always check the domain of any email you receive and verify that it truly comes from us. You can confirm this by clicking on your complaint resolver’s profile.

If you notice anything suspicious, don’t hesitate to reach out to us directly.

Thank you for your patience, and stay safe.