This place has horrible customer service. I would regularly have to ask for deposited funds to be credited to my account. When asking for clarification on withdrawal limits, I received ambiguous answers. Not that I ever won anything after running through about $600. I guess Im very unlucky, lol.

Normally Id just move on, but these clowns are giving me some kind of run around now about my most recent deposit. Claiming its already been credited, or that I never deposited funds, or they are working on crediting my account. The story differs between which support agent you talk to. And the chat sessions expire after a little time with no activity, so Ive talked to all of them, some of them a few times.

Its been over 12 hours and they continue doing the same thing. Each time I provide proof of payment, a receipt from their 3rd party payment provider, that I can get to by using the links on my account dashboard. I give them this indisputable proof of deposit, and its clearly not in my user wallet, yet I keep getting the same run around. Its comical at this point, and its obvious I've been ripped off.

Shame on you BitSpinWin.

Dear chrism,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process that takes approximately one month. In these cases, the casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.

• Could you please advise if the e-wallet address to deposit funds into your account was visible on the casino’s website for all the players or if you were provided a unique one when opening the account?
• Was it your first deposit in this casino?

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Petronela

Dear chrism,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that we must reject this particular case due to the lack of response from the player regarding our messages and questions. As a result, we are unable to proceed with any further investigation or provide potential solutions to address the issue at hand. However, we want to emphasize that the player retains the option to reopen this complaint at any time in the future should they decide to do so. We remain open and willing to assist with resolving the matter should the player choose to resume communication.