I'm trying to make a withdrawal from the casino through the pix, but I'm not succeeding, I asked support several times to let me know where the error is in my data, if the same data passed the verification. If anyone could help me with the lifting process via pix I would be very grateful

Estou tentando fazer uma retirada do cassino através do pix, mas n?o estou conseguindo, pedi diversas vezes ao suporte para me informar onde está o erro em meus dados, se foram os mesmos dados aprovados na verifica??o. Se alguém pudesse me ajudar no processo de levantamento via pix, eu ficaria muito grato

Dear rodrigocerniftcu2018,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem and understand your concerns. Please allow me to ask you a few questions to make sure I understand your situation completely.

What payment method did you use for depositing in the casino?

Could you please send me a screenshot of the error you see when you try withdrawing your winnings via Pix?

What advice did you get from customer support regarding this problem?

Could you please confirm that you passed the KYC verification?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

I managed to make the withdrawal after numerous attempts, in my opinion, the description of the means of withdrawals to Brazil should be better explained, but in the end everything worked out, thanks again for the support of Casino Guru.

Consegui efetuar o saque após inúmeras tentativas, na minha opini?o, a descri??o dos meios de retiradas para o Brasil deveriam ser melhores explicadas, mas enfim tudo deu certo, novamente agrade?o pelo apoio do Casino Guru.

Dear rodrigocerniftcu2018,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Veronika

www.kpvfaw.com