I made a deposit, to the casino, but it was canceled and the money was canceled and it didn't come back to my account.

Fiz um depósito, pro casino, mas foi cancelado e o dinheiro foi cancelado e n?o voltou ora minha conta.

Hello marileiabernardo4,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Blaze Casino. Please allow me to ask you a few more question before we would move forward.

Do you know why exactly was the deposit canceled? What payment method did you use? Was it your first deposit into the casino? Did you contact them with this problem and if yes, what did they respond? Could you please forward the payment confirmation to [email protected]?

Looking forward to your answer.

Regards,

Nick

I can't tell you why it was cancelled, I made the deposit via pix, I had already made other deposits before, but I never had a problem, I contacted support and email several times, they say they will refund that date, but no happens, this problem has been happening for almost a month, I wanted to play with them again but I'm afraid it will happen again, so I asked for your help.

N?o sei lhe informar porque foi cancelado, eu fiz o depósito via pix, já tinha feito outros depósitos antes,mas nunca tinha dado problema, entrei em contato pelo suporte e por imail várias vezes, eles ,falam que v?o reembolsar tal data, mas n?o acontece, esse problema já está acontecendo faz quase um mês, queria voltar a jogar com eles mas tenho receio que aconte?a novamente, por isso pedi ajuda de vcs.

Thank you marileiabernardo4 for all the information. I will now forward your complaint to my colleague Adam who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Hello marileiabernardo4,

I have reviewed your case and will contact the casino to see if I can help.

We would like to invite Blaze Casino to join the conversation and participate in the resolution of this complaint.

Dear Blaze Casino,

Can you provide any information regarding what may have happened to the player's deposit?

Kind regards,

Adam

ok brigade

Ok brigada

We would like to ask Blaze Casino to reply to this complaint.

We are extending the timer by 7 days. If the casino fails to respond in the set time frame, the complaint will become ‘unresolved’ which may negatively affect its rating.

Ok I will wait

Ok vou aguardar

Dear marileiabernardo4,,

I have tried to contact the casino repeatedly but had no success. I’m afraid there is not much that can be done without cooperation from its side.

I will mark the complaint "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint and you will be notified by email.

In the meantime, I recommend you to contact the licensing authority, Gaming Curacao ([email protected]), and submit a complaint to them. Please do let me know how they replied ([email protected]).

I wish I could be of more help.

Best regards

Adam

Dear marileiabernardo4,

We have reopened this complaint as we have received the following communication from the casino:

"Hi Marileia,

Thanks for contacting Blaze Support Team.

First, we feel sorry for this delay.

These payments need to be analyzed and approved by payment providers, and sometimes they may not be successfull.

Your deposit will be analyzed and soon will be credited soon to your Blaze account.

I already asked for a priority review of your payment

We're working and improving our services with our intermediaries so this kind of issue won't happen anymore.

Thanks for your comprehension.

Ariano

Blaze Support Team."

Please let us know when your deposit has been credited to you.

Kind regards,

Adam

Dear marileiabernardo4,

Please respond and provide an update on the situation. I will extend the timer for 7 days, please be aware if we do not hear from you within the specified timeframe this complaint will be rejected.

Kind regards,

Adam

Dear marileiabernardo4,

It seems that this issue may have been resolved, but without confirmation from you, the complaint will now be rejected as stated previously.

Kind regards,

Adam