Po?tovani gouravsharma09989,
Cenimo ?to ste odvojili vreme da izrazite svoju zabrinutost i cenimo priliku da ih re?imo. Nakon detaljnog ispitivanja va?eg slu?aja, ?eleli bismo da vam pru?imo dodatni uvid u okolnosti oko oduzimanja va?eg dobitka.
Nakon pa?ljivog pregleda, prime?eno je da koristite strategiju igre koja je uklju?ivala manipulaciju bonus sredstvima na neovla??ene na?ine. Na?alost, takve radnje spadaju u kategoriju la?nih postupaka, ?to je u suprotnosti sa principima fer igre i integriteta koje podr?avamo u na?em kazinu.
U skladu sa odeljcima 9.5, 10.1 i 10.2 na?ih uslova i odredbi , bili smo primorani da konfiskujemo va? dobitak. Ove klauzule eksplicitno navode smernice i propise koji reguli?u na?u platformu, obezbe?uju?i bezbedno i transparentno okru?enje za igre za sve na?e igra?e.
?9.5 Zadr?avamo pravo s vremena na vreme da sprovedemo pregled igre/pregledamo klijentove igra?ke aktivnosti. Ako se nakon takvog pregleda poka?e da klijent kr?i Politiku za borbu protiv prevara kompanije (stav 10. ovih Odredbi i uslova) , zadr?avamo pravo da opozovemo pravo takvog klijenta na bilo koju dodeljenu promociju, da poni?timo sve dobitke dobijene od promocije, da spre?imo pravo na druge promocije ili da suspendujemo nalog."
?10.1 Kompanija ima strogu politiku borbe protiv prevara i koristi razli?ite alate i tehnike za borbu protiv prevara. Kompanija smatra slede?e radnje kao la?ne, uklju?uju?i, ali ne ograni?avaju?i se na:
u?estvovanje u bilo kojoj vrsti dosluha sa drugim igra?ima;
razvoj i kori??enje strategija usmerenih na nesavesnu zloupotrebu bonusa;
la?ne radnje protiv drugih onlajn kazina ili provajdera pla?anja;
obezbe?ivanje falsifikovanih dokumenata;
kori??enje ukradenih kartica;
kreiranje vi?e od jednog naloga kako biste iskoristili prednosti promocija Kompanije;
davanje neta?nih podataka o registraciji;
obezbe?ivanje falsifikovanih dokumenata".
"10.2 Druge vrste varanja i zloupotrebe bonusa. Dok igrate sa aktivnim bonusom, zabranjeno je u?estvovati u aktivnostima koje igra?u daju o?igledno nepravednu prednost. Takve aktivnosti uklju?uju, ali nisu ograni?ene na, slede?e:
Odlaganje rundi igre u bilo kojoj igri, uklju?uju?i besplatne okretaje i bonus funkcije, na kasnije vreme kada nemate potrebe za kla?enjem.
Ostavljanje velikih opklada na stolu, na primer u blackjack-u, i povratak u igru nakon ?to je bonus opklada zavr?ena.
Igranje igara sa bonus novcem da biste pove?ali vrednost u igri, izgubili bonus sredstva, a zatim unov?ili prikupljenu vrednost tokom igre sa pravim novcem,
Kori??enje strategija koje iskori??avaju bilo kakvu gre?ku ili gre?ku u softveru.
Kompanija zadr?ava pravo da poni?ti bonuse i sve dobitke od takvih bonusa u slu?aju zloupotrebe bonusa."
Razumemo da ova odluka mo?e biti obeshrabruju?a, ali je od su?tinske va?nosti naglasiti va?nost odr?avanja fer i pravi?ne atmosfere u igri za sve uklju?ene.
Ljubazno molimo va?u saradnju u uzdr?avanju od upotrebe strategija igara koje su u suprotnosti sa pravilima na?eg kazina.
Nadam se Va?em razumevanju.
Dragi Pavel, obavestite nas ako su potrebne dodatne informacije sa na?e strane.
S po?tovanjem,
Menad?er za brigu o klijentima BlueChip-a
Dear gouravsharma09989,
We appreciate you taking the time to voice your concerns, and we value the opportunity to address them. After a thorough examination of your case, we would like to provide you with additional insights into the circumstances surrounding the confiscation of your winnings.
Upon careful review, it was observed that you were employing a gaming strategy that involved the manipulation of bonus funds through unauthorized means. Unfortunately, such actions fall under the category of fraudulent practices, which goes against the principles of fair play and integrity that we uphold in our casino.
In accordance with sections 9.5, 10.1, and 10.2 of our Terms and Conditions, we were compelled to confiscate your winnings. These clauses explicitly outline the guidelines and regulations that govern our platform, ensuring a secure and transparent gaming environment for all our players.
"9.5 We reserve the right from time to time to conduct a game play review/review the customer`s gaming activity. If upon such a review it appears that the customer violates the Company's Anti-Fraud Policy (paragraph 10 of the present Terms&Conditions), we reserve the right to revoke the entitlement of such customer to any promotions awarded, to void any winnings obtained from the promotion, to prevent entitlement to other promotions or to suspend the account."
"10.1 The Company has a strict anti-fraud policy and utilizes various anti-fraud tools and techniques. The Company considers the following actions as fraudulent including, but not limited to:
participating in any type of collusion with other players;
development and use of strategies aimed at unfaithful bonus abuse;
fraudulent actions against other online casinos or payment providers;
provision of counterfeit documents;
use of stolen cards;
creating more than one account in order to get advantage from the Company’s promotions;
provision of incorrect registration data;
provision of counterfeit documents."
"10.2 Other types of cheating and bonus abuse. While playing with an active bonus, it is forbidden to engage in activities that give the player a clearly unfair advantage. Such activities include, but are not limited to, these:
Delaying game rounds in any game, including free spins and bonus features, to a later time when you have no wagering requirements.
Leaving large bets on the table, for example in blackjack, and returning to the game after bonus wagering has been completed.
Playing games with bonus money to build up in-game value, lose the bonus funds, and then cash out on the built-up value during real-money play,
Using strategies that take advantage of any software bug or failure.
The Company reserves the right to void bonuses and any winnings from such bonuses in case of bonus abuse."
We understand that this decision may be disheartening, but it is essential to emphasize the importance of maintaining a fair and equitable gaming atmosphere for everyone involved.
We kindly request your cooperation in abstaining from the use of gaming strategies that contradict the rules of our casino.
Hope for your understanding.
Dear Pavel, please let us know if any additional information is required from our side.
Sincerely,
BlueChip Customer Care Manager
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