B?sta gouravsharma09989,
Vi uppskattar att du tar dig tid att uttrycka dina problem, och vi uppskattar m?jligheten att ta itu med dem. Efter en noggrann unders?kning av ditt fall vill vi ge dig ytterligare insikter om omst?ndigheterna kring f?rverkande av dina vinster.
Efter noggrann granskning observerades det att du anv?nde en spelstrategi som involverade manipulation av bonusmedel p? otill?tna s?tt. Tyv?rr faller s?dana handlingar under kategorin bedr?gliga metoder, vilket strider mot principerna om r?ttvist spel och integritet som vi uppr?tth?ller i v?rt kasino.
I enlighet med avsnitt 9.5, 10.1 och 10.2 i v?ra villkor , var vi tvungna att konfiskera dina vinster. Dessa klausuler beskriver uttryckligen de riktlinjer och regler som styr v?r plattform, vilket s?kerst?ller en s?ker och transparent spelmilj? f?r alla v?ra spelare.
"9.5 Vi f?rbeh?ller oss r?tten att d? och d? genomf?ra en spelgranskning/granska kundens spelaktivitet. Om det vid en s?dan granskning visar sig att kunden bryter mot f?retagets anti-bedr?geripolicy (punkt 10 i dessa villkor) , f?rbeh?ller vi oss r?tten att ?terkalla en s?dan kunds r?tt till kampanjer som tilldelats, att ogiltigf?rklara eventuella vinster fr?n kampanjen, f?r att f?rhindra r?tt till andra kampanjer eller att st?nga av kontot."
"10.1 F?retaget har en strikt antibedr?geripolicy och anv?nder olika antibedr?geriverktyg och tekniker. F?retaget betraktar f?ljande ?tg?rder som bedr?gliga inklusive, men inte begr?nsat till:
att delta i n?gon typ av maskopi med andra spelare;
utveckling och anv?ndning av strategier som syftar till otrogen bonusmissbruk;
bedr?gliga handlingar mot andra onlinekasinon eller betalningsleverant?rer;
tillhandah?llande av f?rfalskade dokument;
anv?ndning av stulna kort;
skapa mer ?n ett konto f?r att dra f?rdel av f?retagets kampanjer;
tillhandah?llande av felaktiga registreringsuppgifter;
tillhandah?llande av f?rfalskade handlingar."
"10.2 Andra typer av fusk och bonusmissbruk. N?r du spelar med en aktiv bonus ?r det f?rbjudet att delta i aktiviteter som ger spelaren en klart or?ttvis f?rdel. S?dana aktiviteter inkluderar, men ?r inte begr?nsade till, dessa:
F?rdr?ja spelomg?ngar i alla spel, inklusive gratissnurr och bonusfunktioner, till en senare tidpunkt n?r du inte har n?gra oms?ttningskrav.
L?mna stora satsningar p? bordet, till exempel i blackjack, och ?terg? till spelet efter att bonussatsningar har slutf?rts.
Att spela spel med bonuspengar f?r att bygga upp v?rde i spelet, f?rlora bonusmedel och sedan ta ut det uppbyggda v?rdet under spel med riktiga pengar,
Anv?nda strategier som drar f?rdel av alla programvarufel eller fel.
F?retaget f?rbeh?ller sig r?tten att annullera bonusar och eventuella vinster fr?n s?dana bonusar i h?ndelse av bonusmissbruk."
Vi f?rst?r att detta beslut kan vara nedsl?ende, men det ?r viktigt att betona vikten av att uppr?tth?lla en r?ttvis och r?ttvis spelatmosf?r f?r alla inblandade.
Vi ber v?nligen ditt samarbete f?r att avst? fr?n att anv?nda spelstrategier som strider mot reglerna f?r v?rt casino.
Hoppas p? din f?rst?else.
K?ra Pavel, v?nligen meddela oss om ytterligare information kr?vs fr?n v?r sida.
V?nliga h?lsningar,
BlueChip Customer Care Manager
Dear gouravsharma09989,
We appreciate you taking the time to voice your concerns, and we value the opportunity to address them. After a thorough examination of your case, we would like to provide you with additional insights into the circumstances surrounding the confiscation of your winnings.
Upon careful review, it was observed that you were employing a gaming strategy that involved the manipulation of bonus funds through unauthorized means. Unfortunately, such actions fall under the category of fraudulent practices, which goes against the principles of fair play and integrity that we uphold in our casino.
In accordance with sections 9.5, 10.1, and 10.2 of our Terms and Conditions, we were compelled to confiscate your winnings. These clauses explicitly outline the guidelines and regulations that govern our platform, ensuring a secure and transparent gaming environment for all our players.
"9.5 We reserve the right from time to time to conduct a game play review/review the customer`s gaming activity. If upon such a review it appears that the customer violates the Company's Anti-Fraud Policy (paragraph 10 of the present Terms&Conditions), we reserve the right to revoke the entitlement of such customer to any promotions awarded, to void any winnings obtained from the promotion, to prevent entitlement to other promotions or to suspend the account."
"10.1 The Company has a strict anti-fraud policy and utilizes various anti-fraud tools and techniques. The Company considers the following actions as fraudulent including, but not limited to:
participating in any type of collusion with other players;
development and use of strategies aimed at unfaithful bonus abuse;
fraudulent actions against other online casinos or payment providers;
provision of counterfeit documents;
use of stolen cards;
creating more than one account in order to get advantage from the Company’s promotions;
provision of incorrect registration data;
provision of counterfeit documents."
"10.2 Other types of cheating and bonus abuse. While playing with an active bonus, it is forbidden to engage in activities that give the player a clearly unfair advantage. Such activities include, but are not limited to, these:
Delaying game rounds in any game, including free spins and bonus features, to a later time when you have no wagering requirements.
Leaving large bets on the table, for example in blackjack, and returning to the game after bonus wagering has been completed.
Playing games with bonus money to build up in-game value, lose the bonus funds, and then cash out on the built-up value during real-money play,
Using strategies that take advantage of any software bug or failure.
The Company reserves the right to void bonuses and any winnings from such bonuses in case of bonus abuse."
We understand that this decision may be disheartening, but it is essential to emphasize the importance of maintaining a fair and equitable gaming atmosphere for everyone involved.
We kindly request your cooperation in abstaining from the use of gaming strategies that contradict the rules of our casino.
Hope for your understanding.
Dear Pavel, please let us know if any additional information is required from our side.
Sincerely,
BlueChip Customer Care Manager
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