A few days later, my account was blocked and they said I had allegedly created multiple accounts. The casino said other accounts had made deposits using the same pattern (from a Revolut card) and that the referral system was being abused. However, I had only created one account, exclusively for myself, and I had no knowledge of any other accounts.

I asked for evidence several times, but they didn't show me anything. The casino finally said that they had made a final decision and were not willing to investigate further.

I would like to ask for your help in clarifying the matter, as I am convinced that I have not committed any irregularities and that the blocking and loss of money are not justified.

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Néhány nappal kés?bb a fiókomat zárolták, és k?z?lték, hogy állítólag t?bb fiókot hoztam létre. A kaszinó szerint más fiókok is ugyanilyen mintával fizettek be (Revolut kártyáról), és visszaélés t?rtént az ajánlási rendszerrel. én viszont csak egyetlen fiókot hoztam létre, kizárólag saját magam számára, és semmilyen tudomásom nincs más fiókokról.?

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T?bbsz?r kértem bizonyítékot, de nem mutattak be semmit. A kaszinó végül k?z?lte, hogy d?nt?ttük véglegesen, nem hajlandók további vizsgálatra.?

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Szeretném kérni az ?n?k segítségét az ügy tisztázásában, mivel meggy?z?désem, hogy nem k?vettem el szabálytalanságot, és a zárolást, valamint a pénz elvesztése nem jogos.?

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Dear Bertalan200,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with BoaBet Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please advise how long you were a player at the casino and when exactly your account was blocked?
• How did you learn about your account being blocked? Could you please share the communication from the casino containing allegations against you? Send emails or chat transcripts to my email at [email protected], or post screenshots here
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Did you achieve your current balance with the help of a bonus?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Please note that www.kpvfaw.com will never ask for any payments or request access to your accounts. If anyone claims to be www.kpvfaw.com personnel and asks for such actions, do not provide any information.

The only legitimate way we will contact you is through this official complaint platform or via the email addresses provided in your complaint thread.

Stay cautious and contact us directly if you have any doubts.

Thanks for your reply.

I apologize for not replying earlier.

• Have you and your mother used the same Revolut account to deposit your respective player accounts?
• Have you used the same device to log in and play in the casino?

Please let me know.