This casino is a SCAM. Previously I had made deposits totalling $3000 over about 2 months My last deposit was $300 and with bonus I started betting with $1050. Now to complete their turnover requirements you have to bet 35x this amount at $5 bets, so over $35,000 in $5 spins which took over 24 hours of constant spinning on quickspin. When this was completed I made my withdrawal of $4000 which is the maximum weekly amount. After waiting 8 days for an answer they declined my withdrawal and just erased all of the $8000 from my account because one of the spins was more than $5. Even though I had made over $35,000 of $5 spins. They also have a clause in their rules that all bonuses and winnings related to bonuses are voided after 7 days. So the lengthy time it takes to process your withdrawal will give them grounds to void every dollar in your account.... Absolute SCAM impossible to win, you'd be better off flushing your money down the toilet! They also will delay verification of documents to delay paying any winnings. SCAM

Dear Matthew,

Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. I have checked promotional terms, and this is what I found:

"Until the play through requirements have been met, the maximum amount per spin/ bet that can be placed is €5. We reserve the right to decline a withdrawal and void any winnings, if you place a bonus money bet higher than the allowed limit."

Our position closely explained in Fair Gambling Codex http://www.kpvfaw.com/fair-gambling-codex-for-casinos#max-bets: The max bet rule is, in fact, an industry standard, just as the fact that a casino has the right to seize the player's winnings from bonus play after breaking this rule. We prefer not to go against industry standards by penalizing casinos that use the maximum bet rule against players from time to time.

On the other hand, we think that this rule should be enforced at software level, i.e., that the casino's software or website shouldn't let players place higher bets than the limit. This is one of our requirements for 'fair and safe casinos'.

If software enforcement is not possible, each case should be judged separately, so that only players who have broken the rule knowingly and systematically to gain an advantage are punished.

Matthew, please could you forward your game history from the bonus play together with a link of the specific bonus that you have redeemed and played? My email address is [email protected]. Thank you in advance for your reply.

Best regards,

Petronela

Dear Matthew,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.