I was playing and with out warning all my funds vanished. I tried to talk to a customer service representative but he closed the chat on me before I could finish typing and I was polite. There was no need for that and when I tried to use the 24/7chat again it just left me in limbo for 20 minutes didn't tell me how many people were before me nothing. Then shut off on me. That is the absolute worse experience I've ever had on an online casino

Dear nicoledemers62,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Do I understand correctly that Can$ 1,200 (dispute value) disappeared from your casino account?

Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Dear nicoledemers62,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.