Good day .

I have had a payout of 450 euros open for about 2 weeks.

My account is fully verified.

In the chat there is no help and email traffic is pointed out. Even after what felt like 100 emails, no response from the casino.

Guten Tag .

Ich habe seit ca. 2 Wochen eine Auszahlung von 450 Euro offen .

Mein Konto ist vollst?ndig verifiziert.

Im Chat wird nicht geholfen und auf email Verkehr hingewiesen . Auch nach gefühlt 100 Mails keine Antwort vom Casino .

Dear Skrtl89,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Do I understand correctly that your payment is still pending inside your casino account without being processed? Could you please advise the exact date when you have requested the withdrawal?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account, especially if it’s your first withdrawal. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it.

Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

My account was fully verified on 09/20/21. I also received an email about this. Immediately afterwards, I wanted to have my winnings paid out. Since I've read a lot of complaints here that are exactly like mine, I don't think there will be any payouts in the next few days. The payment is still open in my account.

Mein Konto ist am 20.09.21 vollst?ndig verifiziert worden . Darüber habe ich auch eine Mail bekommen . Direkt im Anschluss wollte ich meinen Gewinn auszahlen lassen . Da ich hier viele Beschwerden gelesen habe die genau meiner ?hneln denke ich wird auch in den n?chsten Tagen keine Auszahlung stattfinden . In meinem Konto steht die Zahlung noch als offen .

Thank you very much, Skrtl89, for providing all the necessary information. I will now transfer your complaint to my colleague Tomas who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello Skrtl89!

I will take care of your complaint from now on. I would like to invite representatives of Borengo Casino into this complaint in order to help us resolve the withdrawal issue.

I hope at least here the casino answers.

Ich hoffe wenigstens hier antwortet das Casino .

As feared, of course no answer!

Wie befürchtet , natürlich keine Antwort !

We would like to ask Borengo Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

And what happens then ?

Und was passiert dann ?

Hi Skrtl89. In case the casino fails to respond, the complaint will be closed and categorized as 'unresolved' and it will negatively influence the casino’s rating. It can take time to sort everything out, so please be patient.

Dear Skrtl89,

I apologize, but since we haven’t received any response from the casino regarding the issue, we cannot continue resolving this complaint and we are forced to close it as ‘unresolved’.

I am very sorry I couldn't help more, but at least closing this complaint as unresolved will negatively influence the casino's rating and other players can read about your experience in our review.

I hope you won't come across a problem like this again.

The casino can reopen this complaint anytime.

We've received a message from Skrtl89:

"I'm about to file another complaint as my first complaint has unfortunately not been resolved.

I am now waiting 4 weeks for my payment even though I am verified.

I also haven't received an email that my payout has been approved.

Kind regards"

We would like to give this case one more chance to get resolved and help both involved parties to reach to a satisfactory conclusion. We would like to ask the Casino to help us in resolving this case.

The casino has already commented on 7 cases, I don't understand why nothing has been heard here for so long

Das Casino hat sich ja bei 7 F?llen schon ge?u?ert, verstehe nicht warum jetzt schon so lange hier nichts mehr zu h?ren ist

I received an email today that my payment is approved and should be in my account in 2-3 working days.

Habe heute eine email bekommen das meine Auszahlung genehmigt ist und in 2-3 Werktagen auf meinem Konto seien soll .

That sounds promising Skrtl89! Thank you for letting us know. I will keep this complaint open until your confirmation regarding successful withdrawal. Please let me know as soon as you receive the payment.

Hello . I received my winnings today ????

Hallo . Ich habe heute mein Gewinn erhalten ????

Awesome news, Skrtl89!

Thank you for letting us know. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.