Dragi markimark,
Hvala vam puno ?to ste podneli ?albu. ?ao mi je ?to ?ujem za va? problem. Dozvolite mi da vam postavim nekoliko pitanja, kako bih u potpunosti razumeo celu situaciju. Mo?ete li pojasniti koje bonuse ste trebali da dobijete? Ako je mogu?e, objavite snimak ekrana va?e istorije bonusa, kao i snimak istorije va?eg depozita u ovoj temi.
Pored toga, prosledite svu relevantnu komunikaciju izme?u vas i kazina na [email protected] .
Hvala vam unapred na odgovoru.
Srda?an pozdrav,
Kristina
Dear markymark,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please clarify which bonuses you were supposed to receive? If possible, please post a screenshot of your bonus history as well as a screenshot of your deposit history in this thread.
Additionally, please forward all the relevant communication between you and the casino to [email protected].
Thank you very much in advance for your reply.
Best regards,
Kristina
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