I’m trying to upload my documents for my withdrawals. There is nowhere to do that. And I had won a huge win on the slot game. Bandits3. And then it took it away. And brought my amount down to $106.00. When it was $720.00.

Dear mwoodward69,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you deposited any funds into your account? Could you please specify whether you accumulated your winnings with or without an active bonus? If there’s any relevant communication, please forward it to [email protected].

Furthermore, I want to stress that all selfies and personal documents must meet the minimum quality standards, and any blurry images will not be accepted by any online casino.

I hope we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

Dear mwoodward69,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that we must reject this particular case due to the lack of response from the player regarding our messages and questions. As a result, we are unable to proceed with any further investigation or provide potential solutions to address the issue at hand. However, we want to emphasize that the player retains the option to reopen this complaint at any time in the future should they decide to do so. We remain open and willing to assist with resolving the matter should the player choose to resume communication.