NaslovnaPritu?beBruce Bet Casino - Igra? tvrdi da mu je isplata odlo?ena.
Bruce Bet Casino - Igra? tvrdi da mu je isplata odlo?ena.
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Bruce Bet Casino
Index sigurnosti:Vrlo nizak
Sigurnosni indeks
Zajedno sa na?om metodologijom recenzija, mi smo izra?unali Sigurnosni indeks kazina baziran na vi?e od 20 faktora, uklju?uju?i finansije, fer Uslove i pravila, prigovore igra?a i drugo. ?to je vi?i Sigurnosni indeks, ve?e su ?anse da vam va?i dobici budu ispla?eni.
The player from Sweden had requested a withdrawal less than two weeks prior to submitting the complaint. The payment hadn't been processed yet. The player had encountered issues with the casino's KYC verification process, which caused a delay in his withdrawal request. Despite having submitted the necessary documents multiple times, the casino had insisted on specific formats and details. The player had expressed frustration and eventually gambled away his winnings. The complaints team had attempted to mediate the situation, urging the player to be patient and not to spend the funds. However, due to the player's actions of using up the funds, the complaint had to be rejected.
Igra? iz ?vedske je zatra?io povla?enje manje od dve nedelje pre podno?enja ?albe. Uplata jo? nije bila obra?ena. Igra? je nai?ao na probleme sa KIC procesom verifikacije kazina, ?to je izazvalo ka?njenje u njegovom zahtevu za povla?enje. Uprkos tome ?to je vi?e puta dostavio potrebne dokumente, kazino je insistirao na odre?enim formatima i detaljima. Igra? je izrazio frustraciju i na kraju je prokockao svoj dobitak. Tim za ?albe je poku?ao da posreduje u situaciji, pozivaju?i igra?a da bude strpljiv i da ne tro?i sredstva. Me?utim, zbog radnji igra?a da je potro?io sredstva, ?alba je morala biti odbijena.
Poku?avam da izvr?im povla?enje, ali oni stalno govore da odeljenje za verifikaciju odvaja vreme da proveri moja dokumenta, poslao sam im sve ?to tra?e i vi?e, privatne stvari koje samo ja mogu da dobijem jer sam ja. Volim da nastavim da igram, ali prvo ?elim da imam svoj dobitak.
Hey
I am trying to make a withdrawal but they keep on saying that the verification department taking time to check my documents I have sent them all what they ask for and more, privte things that only I can get becuse I am me. I like to continue playing but first I like to have my winings.
Hvala vam ?to se poslali svoj prigovor. ?ao nam je ?to ?ujemo da imate problema sa isplatom i razumemo va?u brigu. Ipak, imajte na umu da je prili?no normalno da se na isplate ?eka nekoliko dana, pa ?ak i nedelja. Ovo zna?i da treba da pro?e nekoliko dana da se novac pojavi na va?em ra?unu. Ovo se mo?e desiti zbog nezavr?ene KYC procedure ili zbog velikog broj zatra?enih isplata. Zato mi savetujemo igra?ima da budu strpljivi, sara?uju sa kazinom i ?ekaju bar 14 dana pre nego ?to podnesu prigovor.
Ako vam je nalog kompletno verifikovan, istorija igara ispravna, va?a isplata odobrena od strane kazina, i jo? niste dobili svoje dobitke nakon 14 dana, mi mo?emo da interveni?emo i da probamo da vam pomognemo. Hvala unapred za va?e strpljenje i razumevanje.
Pozdrav, Centar za re?avanje prigovora
Dear Ronny86,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests. That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you. Thank you in advance for your patience and understanding.
Hvala na odgovoru, Ronni86. Da li ste ranije izvr?ili uspe?na povla?enja? Mo?ete li da nam ka?ete da li je va? nalog u me?uvremenu verifikovan?
Da li ste akumulirali svoje dobitke sa ili bez aktivnog bonusa?
Thank you for your reply, Ronny86. Have you made any successful withdrawals before? Could you please advise if your account has been verified in the meantime?
Did you accumulate your winnings with or without an active bonus?
Hej, igrao sam sa aktivnim bonusom, ali sam osvojio 50000kr, onda sam igrao dok sav novac nije postao realan kada sam dostigao 25000kr, onda sam napravio povla?enje i onda je sve ovo po?elo sa svim dokumentima koje su mi tra?ili da im dam za povla?enje.
Dakle, ovo je moje prvo povla?enje sa ove stranice.
Jo? nisam verifikovan, stalno tra?e dokumenta koja im stalno dajem.
Srda?an pozdrav
Ronni
Hey I played with active bonus but I won 50000kr then I played til all the money become real around when I hit 25000kr then I made a withdrawal and then all this started with all the documents they aak me to give them for the withdrawal.
So it's my first withdrawal from this page.
I have not been verified yet they keep asking for documents that I keep on giving them.
Mo?ete li molim vas da nam ka?ete koje ste dokumente ve? dostavili i kada ste ta?no poslali poslednji? Da li ste dostavili svu tra?enu dokumentaciju u najkra?em mogu?em roku iu ispravnom formatu?
Molimo vas da svu relevantnu komunikaciju izme?u vas i kazina prosledite na [email protected] . Alternativno, mo?ete ga objaviti ovde. Hvala unapred.
Could you please advise which documents you have already provided and when exactly you sent the last one? Have you provided all the required documents as soon as possible and in the correct format?
Please forward all the relevant communication between you and the casino to [email protected]. Alternatively, you can post it here. Thank you in advance.
Hvala vam puno, Ronni86, na saradnji. Va?u ?albu ?u sada preneti kolegi Jakubu ( [email protected] ) koji ?e vam biti na usluzi. ?elim vam puno sre?e i nadam se da ?e problem biti re?en na va?e zadovoljstvo u bliskoj budu?nosti.
Thank you very much, Ronny86, for your cooperation. I will now transfer your complaint to my colleague Jakub ([email protected]) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.
Izgleda da bi to moglo biti dogovoreno jer su mi odobrili identitet i pitaju za moju sliku na bankovnoj kartici koju sam ve? 5 puta slao, ali vide?emo ?ta ?e biti kada je ponovo po?aljem. Hvala na pomo?i cenim to.
It seems that it might be arranged because they have approved my identity and are asking about my picture on the bank card that I have already sent 5 times before but we will see what happens when I send it again. Thanks for the help I appreciate it.
Det verkar som att Det kanske ordnas f?r har dom godk?nt min identitet och fr?gar om mitt bild p? bank kort som jag redan skickat 5 g?nger innan men f?r se vad som h?nder n?r jag skickar det igen. Tack f?r hj?lpen jag uppskattar det.
Moje ime je Jakub i od sada ?u se pobrinuti za va?u ?albu. U me?uvremenu, ako ima bilo kakvih novosti u vezi sa va?om ?albom, obavestite me.
?eleo bih da pozovem predstavnike Bruce Bet kazina da se pridru?e ovoj diskusiji kako bismo re?ili ovo pitanje.
Dragi Bruce Betkazino ,
Mo?ete li da nam dostavite a?uriranje statusa procesa verifikacije igra?a i zahteva za povla?enje?
Srda?an pozdrav,
Jakub
Hello Ronny86,
My name is Jakub and from now on, I will be taking care of your complaint. Meanwhile, if there are any updates regarding your complaint, please let me know.
I would like to invite Bruce Bet Casino’s representatives to join this discussion in order to resolve this issue.
Dear Bruce BetCasino,
Could you please provide an update on the status of the player’s verification process and withdrawal request?
Ok, hvala, ionako su mi sada odobrili identitet i pitanje o mojoj bankovnoj kartici ili izvodu sa ra?una koje sam slao 6 puta ranije, ali ga po?alju ponovo pa mi sada ka?u da moram da ?ekam do 2 dana da bude odobren.
Itd. Ronni
Ok thank you, they have approved my identity now anyway and the question about my bank card or account statement which I sent 6 times before but send it again so now they say I have to wait up to 2 days to be approved.
Etc. Ronny
Ok tack, de har godk?nt min identitet nu iallafall och fr?got om mitt bank kort eller konto utdrag vilket jag skickat 6 g?nger innan men skicka det igen s? nu s?ger jag ska v?nta upp till 2 dagar f?r att bli godk?nd.
Korisnik treba da u?ita PDF bankovni izvod sa vidljivim brojem kartice i imenom vlasnika ra?una, ili PDF izvod iz banke sa svojim imenom i depozitom na na?em sajtu da bi uspe?no zavr?io verifikaciju. Ve? smo obavestili korisnika o ovim zahtevima.
Dear Jakub,
The user needs to upload a PDF bank statement with the card number and account holder's name visible, or a PDF bank statement with their name and a deposit on our site to successfully complete the verification. We have already informed the user of these requirements.
Koji sam poslao nekoliko puta, imate izvod ra?una na koji je moj transfer ako ga pogledate.
Poslao sam vam sliku svoje bankovne kartice za koju ste rekli da mogu da je slikam pa sam je uradio stara nekoliko godina pa je malo pohabana, ali vidite da je moje ime, mo?ete da vidite karticu ne pa sada da li ?elite pdf koji ste ve? dobili na mom izvodu ra?una, ali na izvodu ra?una ne vidite broj bankovne kartice ve? ime i broj ra?una i transakcije, ali mo?ete videti da je to moje ime na kartici..
Which I have sent several times, you have the account statement there is my transfer to if you look it up.
I have sent you a picture of my bank card which you said I could take a photo of so I did it is a few years old so it is a bit worn but you can see it is my name you can see the card no so now do you want the pdf that you already received on my account statement, but on an account statement you don't see the bank card number but name and account number and transactions, but you can see it's my name on the card..
Vilket jag hat skickat flera g?nger, ni har konto utdraget d?r ?r min ?verf?ring till om ni letar up den.
Jag har skickat bild p? mitt bank kort till er som ni sa att jag kunde ta ett foto av s? jag gjorde den ?r n?gra ?r gammal s? den ?r lite sliten, men man kan se att det ?r mitt namn man kan se kort nr s? nu vill ni ha pdf som i redan f?tt p? mitt konto utdrag men p? ett konto utdrag ser man inte bank korts nr utan namn och konto nr och transaktioner, men man kan se det ?r mitt namn p? kortet..
Imam nazive ra?una na koje sam platio na bankovnom izvodu koji sam poslao sa svojim imenom ra?una i adresom i naravno informacije o banci koje morate pogledati u datoteci i prona?i imena bankovnih ra?una kako biste mogli da vidite mene su platili.
I have the account names I have paid to on the bank statement that I sent with my name account nr and adress and of course the banks information you have to look it tru the file and find you're bank account names so you can see I have paid.
Da, ali postoje 4 razli?ita depozita za Brusa, ali to su 4 razli?ita imena na primaocu.
Prvi sam uradio 04/14 i uneo 04/15 ime naloga GORIVIRE SP ZOO 500sek.
Drugi je 26/4 i pro?ao kroz 28/04 ime naloga Ecoprisme 500sek.
Tre?i je 10/5 i pro?ao kroz 12/5
Ime naloga meticknovledge 1000sek
?etvrti je 21/5 pro?ao kroz 22/5 ime naloga Slimfit 1000sek.
Ne znam za?to postoje razli?ita imena, ali to su depozit koji sam dao za kazino Bruce Bet sa svojom Lunar bankovnom karticom koja je internet banka koju uglavnom koristim za svoje kockanje, evo neke ?ive slike mog ra?una i bankovne kartice koristi na ove datume.
Yes but there are 4 different deposits to bruce but they are 4 different names on the recipient.
The first one I did 04/14 and entered 04/15 account name GORIWIRE SP ZOO 500sek.
Second is 26/4 and went through 28/04 account name Ecoprisme 500sek.
Third is 10/5 and went through 12/5
Account name meticknowledge 1000sek
Fourth is 21/5 went through 22/5 account name Slimfit 1000sek.
I don't know why there a diffrent names but those are the deposit i have done to bruce bet casino with my Lunar bank card that is an internet bank that i use for my gambling mostly here is some live picture of my account and bank card uses on these dates.
Ja men det ?r 4 olika ins?ttningar till bruce men de ?r 4 olika namn p? mottagaren.
Den f?rsta gjorde jag 04/14 och gick in 04/15 kontonamn GORIWIRE SP Z.O.O. 500sek.
Andra ?r 26/4 och gick igenom 28/04 kontonamn Ecoprisme 500sek.
Tredje ?r 10/5 och gick igenom 12/5
Kontonamn meticknowledge 1000sek
Fj?rde ?r 21/5 gick igenom 22/5 kontonamn Slimfit 1000sek.
I don't know why there a diffrent names but those are the deposit i have done to bruce bet casino with my Lunar bank card that is a internet bank that i use for my gambling mostly here is some live picture of my account and bank card uses on these dates.
14/4 ime ra?una bi moglo biti Enigma na depozitu 14/4, ali Bruce bi sada trebao ime ra?una koji imaju da bi mogli lak?e da ga tra?e od mene.
A slike transfera sa mog bankovnog ra?una koje sam poslao su privatne i samo ja mogu da ih dobijem.
14/4 the name of the account could be Enigma on the 14/4 deposit, but bruce should now what account name they have so they can look it up more easy then me.
And the pictures I sent of my bank account transfers are private and only I can get them.
Pozvao sam svoju banku da vidim da li mogu da vide vi?e od mene i oni misle da je ?udno ?to su 4 razli?ita imena na ra?unima na koje sam polo?io depozit treba da ka?u bruce bet casino ili tako ne?to. Bruce je zaista sigurna stranica ili sam imao pogre?ne informacije o brucebetu??
I called my bank to see if they could see more then me and they think it's strange that it's 4 diffrent names on the accounts I have made a deposit to it should say bruce bet casino or something. It's bruce really a safe page or have I had wrong info about brucebet??
Evo priznanice za sve depozite. To je dodatak jer ne znam koje ime na depozitnom ra?unu koristi brucebet jer postoje razli?ita imena pa je te?ko odlu?iti.
Osim toga, Bruce ne mo?e da vidi koji ra?un je napravio depozite u njihovom kazinu? Ne znam kako funkcioni?u uplate, ja sam samo igra? koji ima ra?un u nekoliko kazina sa kojima nikada nisam imao problema, apsolutno nijedan kao sa brucebet kazinom. I drugi kazina su tra?ili iste stvari kao i brucebet.
Here is a receipt for all deposits. It's an extra because I don't know what name on the deposit account brucebet uses because there are different names so it's hard to decide.
Plus bruce can't see which account made deposits in their casino? I don't know how payments work, I'm just a player who has an account at several casinos that I've never had problems with, absolutely none like I have with brucebet casino. And other casinos have asked for the same things as brucebet.
H?r ?r kvitto p? alla deposit. Det ?r en extra f?r jag vet inte vad f?r namn p? inbetalnings konto brucebet anv?nder f?r det ?r olika namn s? ?r det sv?rt att avg?ra.
Plus kan bruce inte se vilket konto som gjort ins?ttningar i deras casino? Jag vet inte hur betalningar funkar jag ?r bara en spelare som har konto p? flera casino som jag aldrig haft problem med absolut inga s?na som jag har med brucebet casino. Och andra casino har bett om samma saker som brucebet.
Ok, da budem iskren, mislim da sam prevaren. Nikada ne?u dobiti novac od brucebet. Imam ose?aj za sve koje ?itam o bruce.bet aplikacija koju koristim ka?e da treba da budete oprezni sa brucebetcasinom i stvaraju probleme tako da ne dobijete va? novac van. Tako da se ne ose?a dobro. Mo?da bi trebalo da prokockam sav novac i da onda vi?e nikada ne igram brucebet i ako neko pita, ne preporu?ujem ga. Gubim novac koji sam po?teno osvojio, ali mo?da moram.
Ok I dka be honest I think I am being scammed I will never get money from brucebet I have a feeling for everyone I read about bruce.bet the app I use says to be careful with brucebetcasino and they create problems so you don't get your money out. So it doesn't feel good. Maybe I should just gamble away all the money and then never play brucebet again and if someone asks, I don't recommend them. I lose money that I won honestly but maybe I have to.
Ok jag dka va ?rlig jag tror att jag blir scammed jag kommer aldrig f? ut n? pengar fr?n brucebet har jag en k?nsla av f?r alla jag l?st om bruce.bet den appen jag anv?nder s?ger att man ska vara f?rsiktig med brucebetcasino och de skapar problem s? du inte f?r ut dina pengar. S? det k?nns inte bra. Kanske ska jag bara spela borta alla pengar och sen aldrig mer spela p? brucebet och om n?n fr?gar s? s? rekommenderar jag inte dem. Jag f?rlorar pengar som jag vunnit ?rligt men kanske det jag m?ste.
Hvala vam ?to ste dali sve potrebne dokaze. Razumem va?u frustraciju u vezi sa ovom situacijom i cenio bih jo? malo va?eg strpljenja. Iskreno ?elim da vam pomognem da uspe?no povu?ete svoja sredstva. Ve? sam direktno kontaktirao predstavnika kazina kako bih eskalirao proces i trenutno ?ekam njihov odgovor. Imajte na umu da ako izgubite sredstva, ne?emo biti u mogu?nosti da vam pru?imo dalju pomo? i da ?e va?a ?alba morati da bude odbijena.
Dragi Bruce Bet kazino ,
Mo?ete li nam dati vi?e detalja o tome za?to izvod iz banke igra?a nije prihva?en?
Dear Ronny86,
Thank you for providing all the necessary evidence. I understand your frustration regarding this situation and I would appreciate a little more of your patience. I genuinely want to help you successfully withdraw your funds. I have already contacted the casino representative directly in order to escalate the process and am currently awaiting their response. Please keep in mind that if you lose your funds, we will be unable to provide further assistance, and your complaint will have to be rejected.
Dear Bruce Bet Casino,
Could you kindly provide more details regarding why the player's bank statement was not accepted?
Izgubio sam ih tako da je sranje. Nikada vi?e ne?u igrati tamo. Bio sam duplo vi?e, ali sam mislio da brucebet nikada ne?e pustiti ovaj novac da ?e nastaviti sa onim ?to rade pa hvala na pomo?i, ali moje strpljenje sa takvim kompanijama je radi ne. Hvala
S po?tovanjem
Ronni
Hello
I have lost them so it sucks I will never play there again I was up twice as much but I thought brucebet never let go of this money they will continue with what they are doing so thanks for the help but my patience with companies like that is working not. Thanks
Sincerely
Ronny
Hej
Jag har f?rlorat dom s? det ?r lungt jag kommer aldrig spela d?r igen jag va uppeni dubbelt s? mycket men t?nkte att brucebet k?nner aldrig sl?ppa de h?r pengarna de kommer forts?tta med vad dom h?ller p? med s? tack f?r hj?lpen men mitt t?lamod med s?na f?retag funkar inte. Tack
?ao mi je ?to su se stvari odvijale na ovaj na?in za vas. Me?utim, prema na?oj politici, ako su sredstva uklju?ena u ovu ?albu ve? potro?ena u kazinu, bojim se da ?alba vi?e nije primenjiva i primoran sam da je odbijem. Da ste nas obavestili da su problemi u komunikaciji sa kazinom jo? uvek u toku, mogli smo druga?ije da interveni?emo. Kazino ima svako pravo da zadr?i povla?enje sredstava dok se KIC proces ne zavr?i. Uprkos va?oj tvrdnji da ste dostavili sve neophodne dokumente, mo?da su se pojavili razli?iti sistemski problemi, zbog ?ega se KIC proces ?ini nepotpunim. Ovo je moglo da se re?i sa kazinom da smo imali vi?e informacija od vas. Za budu?u referencu, molimo vas da odgovorite u odre?enom vremenskom okviru i pru?ite najnovija a?uriranja u okviru niti.
Jo? jednom se iskreno izvinjavam zbog na?e nemogu?nosti da pru?imo dalju pomo? po ovom pitanju. Hvala vam na saradnji i strpljenju i ne ustru?avajte se da kontaktirate na? centar za re?avanje ?albi ako u budu?nosti nai?ete na bilo kakve probleme sa ovim ili bilo kojim drugim kazinom. Tu smo da pomognemo!
Srda?an pozdrav,
Jakub
Dear Ronny86,
I'm sorry that things have transpired in this manner for you. However, according to our policy, if the funds involved in this complaint have already been spent at the casino, I'm afraid the complaint is no longer applicable, and I'm compelled to reject it. If you had informed us that the communication issues with the casino were still ongoing, we could have intervened differently. The casino has every right to withhold funds withdrawal until the KYC process is completed. Despite your claim of having submitted all necessary documents, various system issues may have arisen, making the KYC process appear incomplete. This could have been addressed with the casino if we had more information from you. For future reference, please aim to respond within the designated timeframe and provide the latest updates within the thread.
Once again, I sincerely apologize for our inability to provide further assistance in this matter. Thank you for your cooperation and patience, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help!
www.kpvfaw.com je nezavistan izvor informacija o online kazinima i online kazino igrama, i nije kontrolisan od strane bilo kojeg operatora igara ili bilo koje druge institucije. Sve na?e recenzije i vodi?i su kreirani iskreno, u skladu sa najboljim znanjem i rasu?ivanjem na?ih ?lanova iz ekspertskog tima; ipak ovaj sadr?aj je napravljen u informativne svrhe i ne bi smeo i trebao da se tuma?i kao pravni savet. Bitno je da uvek ispunite sve regulatorne zahteve pre nego po?nete igrati u odre?enom kazinu.
