Hello, everyone,

I have been waiting for my payment of € 500 since October 20, 2021. I am always being put off.

what can I do?

Hallo zusammen,

ich warte seit dem 20.10.2021 auf meine Auszahlung in H?he von 500€. Ich werde immer nur vertr?stet.

was kann ich tun?

Dear Chantal,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal.

Could you please confirm that your account has been successfully verified in the past? Have you ever received any payments from this casino?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account, especially if it’s your first withdrawal. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it.

Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

A KCY verification does not seem to be common at this casino. Of course, this would not be a challenge for me to legitimize myself. According to the LiveChat, everything is supposedly okay and I should be patient. No matter how often I write to customer service - it always means that the payment will be made soon. Unfortunately, however, nothing is happening. I haven't received a payment from the casino yet. Please help me because I just want the money.

Eine KCY überprüfung scheint bei diesem Casino nicht üblich zu sein. Selbstverst?ndlich w?re dies für mich keinerlei Herausforderung mich zu legitimieren. Nach Aussagen des LiveChat ist angeblich alles in Ordnung und ich soll mich gedulden. Ganz gleich wie oft ich den Kundenservice anschreibe - es hei?t immer, die Auszahlung erfolgt bald. Jedoch tut sich bedauerlicherweise nichts. Ich habe bisher keine Zahlung von dem Casino erhalten. Bitte helfen Sie mir, weil ich einfach nur das Geld m?chte.

Thank you very much, Chantal, for providing all the necessary information. I will now transfer your complaint to my colleague Viliam who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello Chantal,

I looked at your complaint and will do my best to help you. I would like to invite Buran Casino into this conversation. Casino, can you please specify what is the problem with the player’s withdrawal?

Hello everyone, unfortunately something even worse happened. The 500 € are no longer visible under Payout. What can I do to get my money? Please help me urgently.

Hallo zusammen, bedauerlicherweise ist etwas noch schlimmeres passiert. Die 500€ sind unter Auszahlung nicht mehr ersichtlich. Was kann ich tun, um an mein Geld zu kommen? Bitte helfen Sie mir dringend.

Dear Customer,

Thank you for reaching out!

Be informed that your withdrawal request has been processed from our side. You should have received the email confirmation. Please note that money transfers may take 3-5 banking days.

In order to navigate your profile transactions, you can also use the Period filters. If you have any issues with that, please, do not hesitate to contact our support in the Live Chat or via email to find out the status of your withdrawal.

Looking forward to hearing from you!

Sincerely,

Buran Casino

Dear Chantal,

let me know when you'll receive your winnings, please.

Dear Chantal,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Dear Chantal,

Thank you for using the Casino Guru complaint resolution center. We are glad to hear that your issue got resolved. We will now mark it as 'resolved' in our system. Please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino. We are here to help, but I hope you won’t come across a problem like this again.

Best regards,

Viliam www.kpvfaw.com