It’s a scam. I hate to swear but I honestly got 5 bonus symbols across the board, checked the game info and said it was suppose to be 10000x. I only got 20 free spins and when I talked to an agent named Liam, he said that u can access the spins history just like they can. When I told him what happened and asked him how to view that history he mentioned that only they can see that history so he changed his response. Not only was I scamed but I was also lied to. Basically said I’m a liar due to the evidence that only they can see now. Smh I really enjoyed this site at first and spent thousands of dollars but came to find out they are a complete scam. I would never again recommend them to anybody. If I can rate 0 stars I would. If I could submit screenshots of game and chat I would to prove it. Complete scam!

Dear Frostg909,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please forward any relevant communication along with your game history in Excel format to [email protected]? Please advise the exact time of the incident.

Meanwhile, please check our article explaining "How slot machines are programmed" and maybe it’ll help to understand how servers communicate with players and what issues might occur on the way.

Please understand, that without any supporting evidence we can’t proceed further with this case as it would be close to impossible to confront the casino.

Looking forward to hearing from you. Thank you in advance for your understanding.

Best regards,

Petronela

Dear Frostg909,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.