Dragi locoriane,
Hvala vam puno ?to ste podneli ?albu. ?ao mi je ?to ?ujem za va?e negativno iskustvo. Proverio sam uslove i odredbe kazina, i evo ?ta sam na?ao:
ODREDBE I USLOVI POVLA?ENjA
5.1. Svi depoziti od 249 USD/EURO/GBP/AUS ili manje imaju maksimalno povla?enje od 10Ks depozita za tu odre?enu sesiju igranja (sve druge valute vezane za USD). Kada je povla?enje odobreno, kazino primenjuje pravilo 10Ks i ispravlja povla?enje da bi ta?no odra?avalo pravilo 10Ks. Preostala sredstva se smatraju 'nepovla?e?im' i bri?u se sa bilansa igra?a. Bonus na depozit koji se koristi tokom sesije igranja koja rezultira zahtevom za povla?enje na ?ekanju su tako?e ?nepovla?e?i" i mogu se odbiti od tog konkretnog povla?enja na ?ekanju.
?eleo bih da naglasim da, prema na?em Kodeksu za po?teno kockanje , smatramo da je nametnuto ograni?enje dobitka nepo?teno i predatorsko, samo kada se primenjuje na igru sa pravim novcem, me?utim, prihvatamo uslove i uslove za bonus koji ograni?avaju maksimalnu isplatu gotovine od bonusa igra. Da li sam dobro razumeo da ste akumulirali te dobitke sa aktivnim bonusom?
Ako postoje dodatne informacije koje bi podr?ale va? slu?aj, ne oklevajte da nas kontaktirate. U suprotnom, bi?u prinu?en da odbijem va?u ?albu. Hvala na razumevanju.
Srda?an pozdrav,
Veronika
Dear locoryan,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience. I have checked the casino's Terms and Conditions, and this is what I found:
WITHDRAWAL TERMS AND CONDITIONS
5.1. All Deposits of 249 USD/EURO/GBP/AUS or less have a max withdrawal of 10X the deposit for that specific play session (all other currencies pegged to USD). Once a withdrawal is approved, the casino applies the 10X rule and corrects the withdrawal to accurately reflect the 10X rule. The remaining funds are deemed 'Non-Withdrawable' and are cleared from the player's balance. Deposit bonuses used during a play session that results in a pending withdrawal request, are also 'Non-Withdrawable' and can be deducted from that particular pending withdrawal.
I would like to emphasize, that according to our Fair Gambling Codex, we consider imposed win limit to be unfair and predatory, only when it’s applied to a real money game, however, we accept bonus T&Cs that restrict the maximum cash out from a bonus play. Do I understand correctly that you accumulated those winnings with an active bonus?
If there is any additional information that would support your case, please do not hesitate to contact us. Otherwise, I will be forced to reject your complaint. Thank you for your understanding.
Best regards,
Veronika
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