Good afternoon

My account is fully verified, and I have successfully made several withdrawals (via Neteller).

At this moment I am unable to make any withdrawals at all, they are constantly cancelling my withdrawal requests claiming it to be a problem with Neteller.

What more can I do?

Boa tarde

Tenho a conta completamente verificada, já fiz vários levantamentos com sucesso (via neteller).

Neste momento n?o consigo levantar absolutamente nada, est?o sempre a cancelar os meus pedidos de levantamento afirmando ser um problema da neteller.

O que posso fazer mais?

Dear gomalopes,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Cashwin Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Has the casino offered you any alternatives in order for you to withdraw your winnings?
• If there is any relevant communication between you and the casino, please forward it to my email at [email protected]

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Hello good afternoon, thank you for the brief response

• The Casino did not offer me any alternative to withdraw my money
• I have no relevant communications to send you, they were all done via Chat. IN THE single email I sent to question the situation, I received no response.
• At the weekend they don't give me answers because they say the survey team doesn't work on weekends, however, yesterday (weekend) they rejected my withdrawal request again.

I'm desperate to solve the problem because I've also deposited a lot at this casino and so far I haven't had any problems.

Thank you for your help

Olá boa tarde, obrigado pela breve resposta

• O Casino n?o me ofereceu alternativa nenhuma para levantar o meu dinheiro
• N?o tenho comunica??es relevantes para lhe enviar, foram todas feitas por Chat. NO único email que enviei a questionar a situa??o, n?o obtive qualquer resposta.
• Ao fim de semana n?o me d?o respostas porque dizem que a equipa de levantamentos n?o trabalha aos fins de semana, contudo, ontem (fim de semana) rejeitaram-me novamente o pedido de levantamento.

Estou desesperado para resolver o problema porque também já depositei bastante neste casino e até à data n?o tinha tido problema nenhum.

Obrigado pela ajuda

New update

The withdrawal was canceled again but they sent me an email asking me to withdraw again via bank transfer instead of Neteller.

I have already placed the order via bank transfer, I will update you as soon as anything happens.

Thanks

Novo update

O levantamento foi novamente cancelado mas mandaram-me email a pedir para voltar a fazer o levantamento por transferência bancária em vez de Neteller.

Já fiz o pedido por transferência bancária, dou novidades assim que se passar alguma coisa.

Obrigado

I understand it must be frustrating for you. Please let me know when the withdrawal is either processed or rejected, so we may ask the casino for assistance when necessary.

I'll await your response.

Dear gomalopes,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Goodnight

everything resolved without any further problems! Prizes paid and no more problems so far!

Apart from this bad experience, the casino is impeccable

Boa noite

tudo resolvido sem mais problemas! Prémios pagos e nenhum problema mais até agora!

Fora essa má experiência o casino é impecável

Dear gomalopes,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Tomas

www.kpvfaw.com