I got 100 Euro bonus money but no one told me I can not play more than 5 Euro! I won and now you do not want to pay me the 90000 euro but hide behind their funny AGBS and say I broke the rules !!! Regelwiedrigkeiten and now you have my account blocked! I behave that this is a new fraudster scam !! I'll probably go to the police and put criminal charges !!

ich bekam 100 Euro Bonusgeld aber niemand hat mir gesagt das ich nicht h?her als 5 euro Spielen darf ! ich habe gewonnen und jetzt wollen Sie mir nicht die 90000 euro auszahlen sonder verstecken Sich hinter ihren komischen AGBS und sagen ich h?tte die Regeln gebrochen !!! Regelwiedrigkeiten und jetzt haben Sie mir mein konto gesperrt ! ich behabte das es sich hier um eine neue Betrüger masche handelt !! ich werde vermutlich zur Polizeo gehen und dort Strafanzeige stellen!!

Dear Christian,

Thank you very much for submitting your complaint through our website. I’m very sorry to hear that you didn’t succeed to withdraw any of the winnings that you have accumulated during the bonus play. I checked the General Bonus T&Cs, and this is what I found:

"10. The maximum allowable single bet with a bonus (until the wagering requirements are met) are:

Slots and Video Slots - $ 5 per bet or currency equivalent to $ 5.

Any other game - $ 30 per bet or equivalent in currency equivalent to $ 30.

Failure to comply with the rule may result in the removal of the winnings. "

I understand that you would prefer if the casino didn’t allow you to bet more than a maximum allowed bet during the bonus play, but, unfortunately, this is not a common practice. The system that accompanies every withdrawal and verification is not automated, and it might take few days. This is what happened in your case. You were not stopped or blocked when you have decided to increase your bet.

Sadly, there is not much I can do, to support your case at this time. I would strongly recommend reading all the T&Cs carefully before you start playing to avoid any misunderstandings in the future. Casinos try to design their bonuses to be as attractive as possible, but the rules must always be followed. If you could specify for me which bonus did you play, and send me a link, that would help me to double-check all the relevant T&Cs. Thank you very much in advance.

Best regards,

Petronela

Dear Christian,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.