Dobar dan. Ja sam Mikel, igrao sam igru Heyes of Horus. Igra se ru?i svaka dva minuta, ?to vas tera da izgubite strpljenje, a zatim vas stavlja i na opkladu od dva evra kada niste igrali taj iznos, ?to igrate, niste svesni i gubite vi?e nego ?to ste se kladili. Moj profil je verifikovan, uneo sam sve podatke ispravno kako su me tra?ili i nije bilo problema. Hteo sam da podignem novac koji sam osvojio i tu su nastali problemi. Prema platformi, trebalo je ceo dan da uplatim 30 evra koje sam uneo da vidim da li je ta?no i da li je stiglo na odre?eno odredi?te. Ni?ta, nije bilo mogu?e. Ono ?to su rekli je da verifikuju nalog kada su ve? imali moje podatke i sve je bilo ta?no, moja imena, kreditne kartice itd. Nije bilo problema sa uplatom, ali sa podizanjem je bilo obrnuto... i kona?no, kada sam hteo da povratim novac koji sam uplatio na svoj nalog u igri sa svojim dobicima i ostanem sam, izbacili su me, ograni?ili su nalog i nakon vi?e od 100 poku?aja da u?em u aplikaciju nije bilo na?ina. Napravio sam snimke ekrana, video zapise, sve vrste dokaza o tome ?ta se dogodilo kada sam primetio sumnju, sve je snimljeno, ?ak i stanje. Koliko god da sam kontaktirao njihove operatere, postavili su robota koji mi nije dao nikakvo re?enje osim slanja imejla sa onim ?to se dogodilo. Napravio sam nekoliko poku?aja i nije bilo odgovora, u drugima da to ne postoji i tako stalno. Ono ?to se dogodilo je veoma ozbiljno i zato se obra?am vama. Jer se ranije, davno, ne?to identi?no dogodilo u drugoj aplikaciji i morao sam to da re?im na drugi na?in. Hvala vam ?to ste me saslu?ali i nadam se da ?e se ovaj problem uskoro re?iti i da ?u mo?i da povratim ono ?to sam osvojio u aplikaciji. Srda?an pozdrav i hvala unapred
Good afternoon. I'm Mikel, I was playing the game Heyes of Horus. The game keeps crashing every two minutes, which makes you lose your patience, then it also puts you in a two euro bet when you weren't playing that amount, which you play, you don't realize and you lose more than you bet. My profile was verified, I entered all the data correctly as they asked me and there was no problem. I wanted to withdraw the money I won and that's where the problems came in. According to the platform, it took a whole day to deposit 30 euros that I put in to see if it was true and it reached the specific destination. Nothing, it was not possible. What they said was that they were verifying the account when they already had my data and everything was correct, my names, credit cards, etc. etc. To deposit there was no problem but to withdraw it was the opposite ... and finally when I was going to recover the money deposited by my account in the game with my winnings and stay alone, they kicked me out, they restricted the account and after more than 100 times trying to enter the app there was no way. I made screenshots, videos, all kinds of evidence of what happened when I noticed suspicion, everything is recorded, even the balance. No matter how much I contacted their operators, they put a robot that did not give me any solution other than sending an email with what happened. I made several attempts and there was no response, in others that it did not exist and so on constantly. What happened is very serious and that is why I turn to you. Because previously, a long time ago, something identical happened in another app and I had to solve it through other means. Thank you for listening to me and I hope this problem is resolved soon and I can recover what I won in the app. Best regards and thanks in advance
buenas tardes.soi mikel me encontraba jugando al juego heyes of horus .dicho juego no hace mas que salirse cada dos minutos lo cual pierdes la paciencia despues se te pone tambien en apuesta de dos euros cuando no estabas jugando esa cantidad lo cual juegas no te das cuenta y pierdes mas de lo apostado.mi perfil estaba verificado puse todos los datos correptamente como me pidieron y en eso no avia problema.quise retirar el dinero ganado y hay vinieron los problemas.tardaron segun la plataforma un dia entero para depositar 30 euros que puse para ver si eso era cierto y llegaba al destino concreto.nada no fue posible .lo dicho por ellos era que estaban verificando la cuenta cuando ya tenian mis datos y todo correpto mis nombre tarjetas de credito etc etc. Para depositar no avia ningun priblema pero para retirar era todo lo contrario...y ya por ultimo cuando ya me disponia a recuperar el dinero depositado por mi cuenta en el juego con mis ganancias y quedarme enpaz me echaron me rextringieron la cuenta y por mas de 100 veces intentandolo entrar a la app no uvo manera.yo ice capturas videos todo tipo de pruebas con lo ocurrido al notar sospecha todo tengo rejistrado asta el saldo.por mas que me pusiera en contacto con sus operadores ponian un robot que no me daba ninguna solucion mas que msndar un email con lo ocurrido.ice varios intentos y no uvo respuesta en otros que no existia y asi constanteme.esto ocurrido es muy grave y pir eso recurro a vosotros .por que anterior mente hace tiempo en otra app paso algo identico y lo tube que resolver por otras vias.gracias por escucharme y espero que se resuelva pronto este problema y poder recuperar lo que gane en la app .un saludo cordial y gracias de ante mano
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