When u make a good win they dont pay u.

The keep u on the leash en delaying winnins so the can make up some casino talk to declined your winnings.

I talk several times on the chat and several mails. They saying they need documents. I sended to them and they need more then 2 weeks to review them.

They want u to deposit but when u want to withdrawal they just wont do

Dear Soufoame,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience.

Thank you for submitting your complaint. I’m very sorry to hear about your problem. Please understand that the verification process is a complex one. The casino wants to make sure, that they send the winnings to the rightful owner, and several steps are required to complete this thorough process. The delay also might be caused by fact, that situation in the world is challenging for everyone – even for casinos.

I would suggest you to wait a few more days (let’s say 7 days) and if your account isn’t verified until then, we will try our best to help you.

Best regards,

Kristina

Oke then i will wait if u say so thnx

Hello Soufoame,

Is there anything new? Please let me know so we can continue resolving this case accordingly.

Hi

No still nothing yet. Yesterday I made some screenshot again in the chat

Thank you very much Soufoame for your quick reply. I will now transfer your complaint to my colleague Nick who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Thnx very much

I will try to contact the casino now to find out why does it take so long to verify your documents.

Okay thbx

Oke thbx

?????. Here again some more messaging today on the chat

Unfortunately the casino hasn’t provided any answer on this case yet.

Dear Soufoame, is there any update regarding your case? I would like to ask Casino Sieger again to reply on this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

Hi there are no updates. So we are not going take an action against the casino??

Dear Soufoame,

We apologise for the inconvenience we are trying our best to get your documents verified.

The KYC procedure is not intended to give you any hassle but more importantly, to avoid fraud and fulfill the legal requirements.

You will receive an update as soon as possible.

Thank you for your understanding.

Sieger Team

U are saying that my acount is blocked so what we are going to do about this

Dear Soufoame,

Closing the account is a common procedure during account verification. I would recommend you to wait untill the process is done. Is there anything else the casino required from you to make the verification faster?

No I sended everything. They are now saying I have breached there terms because I made a 1 deposit from my daughter her bank that is also on my name.

Dear Soufoame,

Please not that is it strictly prohibited in almost every casino to use someone elses's details for register/deposit/withdrawal. The casino had every right to close your account as you have breached their terms.

Is there anything else we can help you with?

We rejected the complaint because the player didn't respond to our message.