I made a payment of 38 euros with a 600% deposit bonus. I played bet 15 and unlocked the bonus by winning over 4,000 euros. I made a withdrawal request of 3,000 euros and they rejected the withdrawal and canceled the funds from the gaming account as they claim that it made bets for an amount greater than 30%.

They are THIEVES

Ho effettuato un versamento di 38 euro con bonus del 600% sul deposito. Ho giocato a bet 15 ed ho sbloccato il bonus vincendo più di 4.000 euro. Ho effettuato richiesta di prelievo di 3.000 euro e mi hanno respinto il prelievo e cancellato i fondi dal conto gioco in quanto sostengono che abbia effettuato puntate per importo superiore al 30% .

Sono dei LADRI

Dear Claudio,

Thank you for contacting Casino Guru. I'm sorry to hear you couldn’t withdraw your winnings. It is very common for casinos to limit the winnings from bonuses (maximum conversion) and implement other restrictions (e. g. maximum bet). If I understand you correctly, the casino stated you broke the maximum bet rule. Could you please upload a screenshot of this conversation with the casino? 

Best regards,

Peter

Unfortunately, I don't have a discussion with the casino. There have been so many and they tell me only that they have made an irregular win for a bet amount greater than 30% of the balance. By now I gave up and started my smear campaign against this scoundrels site

Purtroppo non sono in possesso della discussione con il casinò. Ce ne sono state tante e mi dicono solo di aver effettuato una vincita irregolare per importo scommessa maggiore al 30% del saldo. Ormai ci ho rinunciato ed ho iniziato la mia campagna diffamatoria verso questo sito di farabutti

Hi Claudio,

Thank you for the reply. I looked at the casino's Bonus T&Cs and found a maximum bet rule of €5. You sent to us a document with your game history and it seems your bets were indeed often higher than €5. If this is the case, I'm afraid, we will not be able to help you.

Best regards,

Peter

Hello Claudio,

Can we consider the case closed? We are extending the timer by 7 days. Please, be aware that in case you fail to reply in the given time frame, we will reject your complaint.

Best regards,

Peter

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.