Hi I have withdrew from this site 2 weeks ago. I have spoke to someone in the chat and they said it was being prosessed but it still is in my account online. I have submitted my docs and they have said I have passed verification. I have emailed multiple times with no response.

i do not think I will receive my winnings.

has anyone who has been in this situation got there winnings?

Dear Anon,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand that KYC account verification is a very important and essential process, during which casino makes sure that the money is sent to the rightful owner. None of the serious and licensed casinos takes KYC lightly and it might take few working days completing this thorough procedure. If all the data is correct, there should be no reason for the casino to delay your withdrawal.

Subsequently, it’s quite usual for a withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. However, if you don’t receive your winnings by then, please, let us know and we will try to help you. Thank you for your understanding.

Best regards,

Petronela

Dear Anon,

Have you received your winnings? We are extending the timer by 7 days. Please, be aware that in case you fail to update the status of your complaint in the given time frame, we will reject it. Looking forward to hearing from you.

No I have not received my winnings as yet

Dear Anon,

Could you please forward me a confirmation from the casino that you have completed KYC account verification successfully? Thank you in advance. 

It was in chat that they confirmed. I will try and speak for them again but it is very difficult

Thank you very much Anon for your reply. I will now transfer your complaint to my colleague Zuzana who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

I truly believe it’s only a matter of time before you’ll receive your delayed withdrawal.  

Hello Anon,

I am very sorry to hear about your delayed withdrawal problem. I will do my best to help you.

I would like to ask Casino Venetian how does the situation with Anon's withdrawal look like?

Hello.

we are checking and let you know

thank you

Hi my account has now been locked? Can anyone give me an update thanks

We would like to ask Casino Venetian to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

I apologize, but since we haven’t received any response from the casino regarding the issue, we cannot continue resolving this complaint and we are forced to close it as ‘unresolved’.

I am very sorry I couldn't help more, but at least closing this complaint as unresolved will negatively influence the casino's rating and other players can read about your experience in our review.

I hope you won't come across a problem like this again.

The casino can reopen this complaint anytime.