Dear Hakeem,

Thank you very much for submitting your complaint and forwarding all the relevant communication. I’m very sorry to hear about your problem. We will contact the casino and ask for their cooperation in resolving your problem, but, before we do so, could you please forward your payment receipts from the period you’ve been trying to self-exclude yourself? My email address is [email protected]. I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Thank you I have now forwarded the receipts

Thank you very much Hakeem for providing all the necessary information. I will now transfer your complaint to my colleague Matej who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello Hakeem91.

From casino T&C's it is clear that if you want to self-exclude yourself, you should contact the support, what you tried to do.

Casino765 representatives, please check what's happened in this case.

Thanks.

No replies from the casino? Aw excepted they should be ban terrible way to handle customer service

We would like to ask the Casino765 to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

Hakeem91, please be patient, complaint solving process can be time-consuming. Especially last months.

I am very sorry Hakeem91. The casino is non-responsive.

I would suggest you contact the licensing authority. On the bottom of the webpage click on curacao eGaming logo (see on the picture) and then scroll down and you will see a button File a complaint.

I am very sorry that we cannot be more helpful. We are closing this complain as "unresolved."

We’ve reopened this complaint as per the casino's request. We would like to give this case one more chance to get resolved and help both involved parties to reach to a satisfactory conclusion.

Casino emailed us that what happened here was a separate accident and they start refunding the player - the money should arrive in 10 days.

We keep complaint open until the player not confirm that he receives the money.

Hakeem91, please confirm that you received the money.

We didn't receive any answer from Hakeem91, so we assume that the case is solved.

The player can reopen the complaint anytime.