I registred this casino may be 2-3 months ago, made one deposit may be 200 euro and lossed it. After this casino send me every week offer to deposit and get 200% up to 500 euro.

Today i made this deposit, but casino do not added bonus and start to ignore me in chat.

I started to play with my own money and won 920 euro.

I want to withdraw it, but casino ignore me in chat and email.

I do not want to use theirs bonus, which they added only after i won in my own money.

Dear aleks86,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Do I understand correctly that you currently have an active bonus? Is the active bonus preventing you from requesting a withdrawal?

Have you made any successful withdrawals before? Could you please confirm that you have passed the KYC verification?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

withdraw approved, at this moment problem resolved

Thank you for your quick reply, aleks86. Do I understand correctly that you have already received your winnings?

Dear aleks86,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

It appears that this issue may have been resolved, but without confirmation from the player we are forced to reject this complaint.

The player can reopen this complaint anytime.