3 meres tora perimeno tin analipsi...eo alles fores sto lepto ta vazane

3 meres tora perimeno tin analipsi...e o alles fores sto lepto ta vazane

Dear produsernvd7,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.

• Could you please advise when exactly you requested this withdrawal?
• Have you made any successful withdrawals before?

Additionally, I would like to kindly ask you to either write in the Greek alphabet or in English, as our translation system doesn't recognize Greeklish. Thank you for your cooperation and reply.

Best regards,

Kristina

Good evening..yes I have made many withdrawals using the card method..and of course it was successful and in a few minutes it was in my account..from Thursday 8/5/25 until today the money has not appeared in my account...while I have successfully completed the processing...I spoke with the chat and they tell me we will look into it

Καλησπ?ρα σα?..ναι ?χω κ?νει πολλ?? φορ?? αν?ληψη με τη μ?θοδο τι? κ?ρτα?..και φυσικ? ?ταν επιτυχ?? και σε χρονικ? δι?στημα λεπτον ?ταν στον λογαριασμ? μου..απ? τιν Π?μπτη 8/5/25 μ?χρι σ?μερα δεν ?χουν φανε? τα χρ?ματα στον λογαριασμ? μου...εν? ?χω γ?νει επιτυχ?? ολοκλ?ρωση επεξεργασ?α?... μ?λησα με το chat και μου λ?νε θα το κοιτ?ξουμε

Thank you for your reply, produsernvd7. I would like to emphasize we always give the casino two full weeks to process each payment. I will keep this complaint open and if there’s no development by the end of this time frame, we will intervene. Let’s stay positive and I hope to hear good news regarding your withdrawal soon. Thank you in advance for your patience and please, keep me informed about any further developments.

Good evening, casinoin gave me an ARN AND RRN code.

On the other hand, my bank can't do anything with the codes...

Καλησπ?ρα σα? απ? το casinoin μου δ?σανε ?να κωδικ? ARN KAI RRN

Απ? την ?λλη η τρ?πεζα μου δεν μπορε? να κ?νει τπτ με του? κωδικο??...

No progress..The bank cannot find the transaction..on the other hand the casino is not responding

Καμ?α εξ?λιξη..Η τρ?πεζα δεν μπορε? να βρει την συναλλαγ?..απ? την ?λλη το casino δεν ανταποκρ?νεται

Thank you for your reply, produsernvd7. Could you please clarify when exactly you made the last successful withdrawal? Which payment method to withdraw your winnings have you opted for? Was it the same one you used in the past?

last withdrawal was made on 18/4/25

Successful completion of the process...

The withdrawal method is the same as the card deposit.

Deposits are made by card and withdrawals are made by card...

τελευτα?α αν?ληψη ?γινε στη? 18/4/25

Επιτυχ?? ολοκλ?ρωση τη? διαδικασ?α?...

Η μ?θοδο? αν?ληψη? ε?ναι ι ?δια με την κατ?θεση μ?σο καρτα?

Η κατ?θεση γ?νεται μ?σο καρτα? κ η αν?ληψη μ?σω κ?ρτα?...

Could you please advise us on the current status of your withdrawal request? Is it marked as pending or processed in your casino account? If possible, please post a screenshot of your withdrawal history here in this thread.

Additionally, please forward all the relevant communication between you and the casino to [email protected]. Alternatively, you can post it here. Thank you in advance.

From what I've been told, it's been handled.

I will also send you the emails.

Απ? ?τι με ?χουν πει ?χει διεκπεραιωθη

Σα? αποστελω και τα εmail

Thank you very much, produsernvd7, for your cooperation. I will now transfer your complaint to my colleague Romi ([email protected]) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Thank you very much for your time...

I hope the issue is resolved.

Ευχαριστ? πολ? για το χρ?νο σ??...

Ελπ?ζω να λυθε? το ζ?τημα

Dear produsernvd7,

I'm Romi, and I will be taking care of your complaint from now on. If there have been any new updates regarding this case since the last information provided, please let me know.

I would like to invite Casinoin's representatives to join this discussion and provide any available information to help resolve this issue.

Dear Casinoin,

Could you please provide detailed information about this case?

Thank you in advance for your response.

Best regards,

Romi

Good evening.

Nothing has happened..they keep saying that the money is gone from them and that I need to talk to the bank...My bank can't do anything...

A month has passed and still nothing

Καλησπ?ρα σα?

Τ?ποτα δεν ?χει γ?νει..συνεχ?ζουν να λ?νε ?τι ?χουν φ?γει τα λεφτ? απ? αυτο?? και ?τι πρ?πει να μιλ?σω με την τρ?πεζα...Η τρ?πεζα Μου δεν μπορε? να κ?νει τπτ...

Π?ρασε ?να μ?να? κ τ?ποτα ακομη

A short summary

On 8/5/25 I made a withdrawal of 200 euros.

Since then, the money has not appeared in my account...they gave me an ARN AND RRN code and told me to talk to the bank to look into the transaction...My bank can't do anything...so the issue has remained in the air.

Μια μικρ? σ?νοψη

Στι? 8/5/25 ?κανα μ?α αν?ληψη 200ευρο

Απ? τ?τε μ?χρι σ?μερα δεν ?χουν φανε? τα χρ?ματα στον λογαριασμ? μου...μου δ?σανε ?να κωδικ? ARN KAI RRN και μου ε?πανε να μιλ?σω με την τρ?πεζα να ψ?ξει την συναλλαγ?...Η τρ?πεζα μου δεν μπορε? να κ?νει τπτ...κ ?χει με?νει το θ?μα στον α?ρα.

morning chat today 10/6/25

??πρωινη συνομιλ?α σ?μερα 10/6/25

Hello,

We are very sorry to hear about the situation you've experienced.

We have thoroughly reviewed your case in collaboration with the relevant department and can confirm that the funds were successfully paid out from our side. An additional investigation was conducted with the payment provider, and they have provided solid evidence confirming the successful payout (we can share this information with CasinoGuru as well, if needed).

Unfortunately, we are unable to influence any issues that may occur on your bank’s side. You have already been provided with the ARN and NNR, which can help your bank locate the transaction. Furthermore, we can see that your previous payouts using the same card were processed successfully, which indicates that the issue is not on our end.

We kindly advise you to contact your bank for further investigation, as previously recommended.

As per the Terms & Conditions of the site, there is no further action we can take from our side.

Thank you for your understanding.

Kind regards,

My bank is processing my request...Yesterday from another casino the Withdrawal was successfully completed and in my account...

Deposit by card and withdrawal via card...

I can't understand what happened in this particular takeover.

Η τρ?πεζα μου επεξεργ?ζεται το α?τημα μου...Χθε? απ? ?λλο cazino η Αν?ληψη ?γινε επιτυχ?? ολοκλ?ρωση κ στον λογαριασμ? μου...

Κατ?θεση με κ?ρτα κ αν?ληψη μ?σω κ?ρτα?...

Δεν μπορ? να καταλ?βω τι ?χει γ?νει στην συγκεκριμ?νη αν?ληψη

I think they're making fun of me.

2 different ARN code

Νομ?ζω με κορο?δε?ουν

2 διαφορετικ? κωδικ? ARN

Dear Casinoin,

Please explain the situation to us.

Thank you in advance.

Regards,

Romi

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

I don't think there will be a solution to the problem.... I'm very sorry that it can't be solved...

Anyway, thank you very much..

Δεν νομ?ζω ?τι θα υπ?ρξει λ?ση στο πρ?βλημα.... λυπ?μαι πολ? που δεν μπορε? να λυθε?...

?πω? και να ?χει σα? ευχαριστ? πολ?..

Dear produsernvd7,

I apologize, but since we haven’t received any response from the casino regarding the issue, we cannot continue resolving this complaint, and we are forced to close it as ‘unresolved.’

Normally, in order to reach any kind of agreement, all three parties (player, casino, and mediator) need to communicate closely. Unfortunately, this is not the case, and we were left alone in our attempt to solve this issue.

I am very sorry I couldn't be of more help, but at least closing this complaint as unresolved will negatively influence the casino's rating, and other players can read about your experience in our review.

The casino can reopen this complaint anytime.

Best regards,

Romi

Hello, all.

The casino has requested for this case to be reopened.

Dear Casinoin,

Please provide any updates to this case.

Also, please know that if you fail to reply within the time period on the timer, the case will always be closed as unresolved.

Thank you.

Regards,

Romi