Hej,
Vi beklagar verkligen att h?ra om den situation du har upplevt.
Vi har noggrant granskat ditt ?rende i samarbete med relevant avdelning och kan bekr?fta att medlen har betalats ut fr?n v?r sida. En ytterligare utredning har genomf?rts med betalningsleverant?ren, och de har l?mnat solida bevis som bekr?ftar den lyckade utbetalningen (vi kan ?ven dela denna information med CasinoGuru om det beh?vs).
Tyv?rr kan vi inte p?verka eventuella problem som kan uppst? hos din bank. Du har redan f?tt ARN- och NNR-numret, vilket kan hj?lpa din bank att lokalisera transaktionen. Dessutom kan vi se att dina tidigare utbetalningar med samma kort har behandlats utan problem, vilket tyder p? att problemet inte ligger hos oss.
Vi rekommenderar v?nligen att du kontaktar din bank f?r vidare unders?kning, vilket vi tidigare rekommenderat.
Enligt webbplatsens villkor finns det inga ytterligare ?tg?rder vi kan vidta fr?n v?r sida.
Tack f?r din f?rst?else.
Med v?nliga h?lsningar,
Hello,
We are very sorry to hear about the situation you've experienced.
We have thoroughly reviewed your case in collaboration with the relevant department and can confirm that the funds were successfully paid out from our side. An additional investigation was conducted with the payment provider, and they have provided solid evidence confirming the successful payout (we can share this information with CasinoGuru as well, if needed).
Unfortunately, we are unable to influence any issues that may occur on your bank’s side. You have already been provided with the ARN and NNR, which can help your bank locate the transaction. Furthermore, we can see that your previous payouts using the same card were processed successfully, which indicates that the issue is not on our end.
We kindly advise you to contact your bank for further investigation, as previously recommended.
As per the Terms & Conditions of the site, there is no further action we can take from our side.
Thank you for your understanding.
Kind regards,
Automatiskt ?versatt:
morgonprat idag 25/10/06
