Dear Damanos7,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. 

Please understand that KYC is a crucial and essential process, during which the casino ensures that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos take KYC lightly, and it may take a few working days to complete this thorough process. 

• Can you please specify when the KYC verification process started?
• What KYC documents did you submit to the casino, and when exactly did you submit them?
• Have you provided all the required documents as soon as possible and in the correct format? 
• Have any of the submitted documents already been approved or rejected?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply. 

Best regards, 

Natalia

Please note that www.kpvfaw.com will never ask for any payments or request access to your accounts. If anyone claims to be www.kpvfaw.com personnel and asks for such actions, do not provide any information.

The only legitimate way we will contact you is through this official complaint platform or via the email addresses provided in your complaint thread.

Stay cautious and contact us directly if you have any doubts.

Dear Natalia,

Thank you for your response.

The KYC verification process started on June 13th.

Since then, I have submitted the following documents:

A photo of my ID card (both sides)

Photos of all my bank cards

Full bank account statements for the past year

Any other documents the casino requested during this process.

Some of my documents were initially rejected, but I immediately re-submitted the correct versions as requested.

I have fully cooperated and provided everything they asked for as quickly as possible, but despite that, the verification is still pending with no clear update.

Thank you very much for your help. I hope you can assist me in resolving this issue soon.

Best regards,

Damanos7

Thank you very much for your reply, Damanos7. Could you please forward all the relevant communication between you and the casino to [email protected]? Alternatively, you can post the screenshots here. Thank you in advance.

Dear Damanos7, thank you for the email. Do I understand correctly that your casino account was blocked?

Have you received any clarification from the casino support about the reason for blocking your account?

They say I have many accounts but this is a big lie!!!

Please help me

Thank you very much, Damanos7, for your cooperation. I will now transfer your complaint to my colleague Branislav ([email protected]) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.