Dear Hongfan,

Thank you for submitting your complaint. I regret to learn of the negative experience you encountered with Casinova Online Casino.

To gain a comprehensive understanding of the situation, I would appreciate it if you could answer the following questions:

• Have you accumulated your winnings with the help of bonus?
• Have you successfully passed the KYC verification process, please?
• Could you please advise which games you focused on - slots, live casino, sports betting, etc.? 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Katarina

Please note that www.kpvfaw.com will never ask for any payments or request access to your accounts. If anyone claims to be www.kpvfaw.com personnel and asks for such actions, do not provide any information.

The only legitimate way we will contact you is through this official complaint platform or via the email addresses provided in your complaint thread.

Stay cautious and contact us directly if you have any doubts.

Hello. I did not claim or use any type of bonus during the entire period I played at Casinova.

They didn't ask me for any kind of verification or KYC from the start. When I registered and went to check the document verification section, I found that my account didn't need to send any documents for verification, and they themselves never required me to send them any documents.

I mainly play sports betting, make several e-sports (LOL) and tennis bets.

Buenas . No reclame ni utilice ningun tipo de bono durante todo el periodo que jugue en Casinova

No me pidieron ningun tipo de verificación ni KYC desde el principio . Al registrarse y ir a comprobar la parte de verificación de documentos me encontraba que mi cuenta no necesitaba mandar ninguna documento para ser verificada y ellos mismos nunca me exigieron que les mandara ninguna documento .

Jugue principalmente a apuestas deportivas , realice varias apuestas de e-sports ( Lol ) y de tenis .

Dear Hongfan,

thank you for your reply.

Could you please forward all communications you have had with this casino to [email protected]. This includes emails, live chat transcripts, and any accompanying screenshots.

Looking forward to your reply.

Katarina

Dear Hongfan,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.