I made a withdrawal on the 2/5/21 and still it is on the status "Awaiting" I have contacted the casino numerous times to be told I just have to wait! Well I'm sick of waiting and not having any update what so ever! I just want my winnings.

Additional comments from the player:

"I made a withdrawal on the 2/5/21 and still it is on the status "Awaiting" I have contacted the casino who say just be patient! I have been patient and this is just not good enough! It really isn't fair and it does not take this long to check and payout my winnings. Please can you help me resolve this. Thanks"

Dear SarBear89,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise if your account has been fully verified? Have you been advised why you can’t withdraw your winnings? Is it an internal casino system issue, or it’s related to your account only?

Please understand, without verifying your account, you won’t be entitled to any withdrawals. However, I believe we will be able to help you to resolve this issue and receive your winnings as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

Hi, I'm sorry this is the wrong casino I want to complain about, it's the other one, casinowin.bet casino that I have put a complaint in about.

Hi,

I have changed it. Is it correct now?

Hi, yes my account is fully verified I have withdrawn my winnings but it's status has been on awaiting for nearly 3 weeks.

Could you please advise if you've accumulated your winnings with or without an active bonus?

Thank you very much, SarBear89, for providing all the necessary information. I will now transfer your complaint to my colleague Nick who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello SarBear, I'm Nick and I'll be assisting you in your complaint from now on. I would like to ask Casinowin.bet to join us and help us resolve the player's issue.

Hi, thank you and I really appreciate all of your help ??

I can't believe this casino! Today is the 22nd business day and still I'm being told to wait! This really isn't fair! I think I will now have to get my lawyer on to this as I made this withdrawal on the 2/5/21 it's now the 1/6/21

Unfortunately, we haven't receive a respond from the casino yet. We will give them 7 more days to respond.

How can this casino justify this! It's disgusting the amount of "time" it takes to sort out a payment! Thank you for trying to help I do appreciate it a lot

Hello SarBear89,

Please accept our apologies for the waiting for your withdraw. We had some internal issues we had to solve and now that is done your withdraw is on his way.

I can`t give you an estimated date when it will arrive on your account, but I believe it will be there beginning of next week.

When you receive your withdraw, we are more than happy to welcome you again and pay withdraws much faster next time.

CasinoWin

Support-Team

Dear SarBear,

Please let us know if there will be any update regarding the withdrawal.

Hello, could I please close the case now as I have had my withdrawal. And thank you so much for your help ?? really appreciate it.

Dear SarBear89,

Thank you for letting us know that your money arrived. Please do not hesitate to contact us if you will come across any other trouble again, we will glady help. The complaint will be now closed as resolved.

Best regards,

Nick

www.kpvfaw.com