I cannot withdraw my balance. Normally, I would withdraw and deposit money via Astropay. Yesterday, I won a prize of 600,000, of which I decided to withdraw 500,000 and play with the remaining 100,000.

My withdrawal request remained "pending", which I thought was normal due to the large amount.. I continued to play with my remaining 100,000, making normal withdrawals via Astropay instantly..

Today I wake up and check if my withdrawal was processed successfully, only to discover that it was rejected and the 500,000 appeared again in my balance to play... I tried to withdraw it again and the Astropay option no longer appears, even though my account is validated (which for an Argentine, having it validated should provide a bank transfer withdrawal option, which doesn't appear). I contacted the agents and they told me Astropay is updating, but I don't believe that as it's available for deposits.

Honestly, I don't know how to use the other withdrawal options

And I need to withdraw that money

No puedo retirar mí saldo, normalmente yo retiraba y depositaba dinero mediante astropay , el día de ayer gane un premio de 600.000 , lo cual decidí retirar 500.000 y jugar con los otros 100.000

Mí pedido de retiro quedó en "pendiente" lo cual pensé que era normal por ser importe grande.. seguí jugando con mis 100.000 restantes, los cuales hice retiros normales por astropay instantáneamente..

Hoy me despierto y verifico si mí retiro fue procesado exitosamente , lo cual me doy cuenta que me lo rechazaron y los 500.000 me aparecieron nuevamente en mí saldo para jugar ... quise volverlo a retirar y ya la opción de astropay no aparece , tengo la cuenta validada ( lo cual siendo de argentina , teniéndola validada debería aparecer opción de tranferencia bancaria en retiro , cosa que no aparece) contacto con los agentes y me dicen que astropay está en actualización , pero no creo q sea así , ya q para depósito está disponible

Sinceramente no sé utilizar las otras opciones de retiro

Y yo necesito sacar ese dinero

Hello lucasyubi,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with CBet Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when is your account fully verified? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Please note that we recommend to wait at least 14 days for your withdrawal to be processed specially if the casino is experiencing issues with the payment provider.

Looking forward to your answer.

Regards,

Nick

September 15 of this year was my first deposit

The balance was with a bonus, but when I made the withdrawal they gave it to me as valid and it was pending, I waited 30 hours (since they said it could take up to 48 hours, but then when I entered to see the status, it appeared rejected and the money It was put in my balance to bet, I make deposits and withdrawals through astropay, which they took away astropay to withdraw (after the rejection of the 500 thousand, but to deposit I still have that option,

I spoke to support a while ago and according to them they say that Astropay is being updated, but then when I saw the complaints here about that casino, I had doubts that what they told me was all real

El 15 de septiembre de este a?o fue mí primer depósito

El saldo fue con bono, pero al realizar el retiro me lo dieron como válido y quedó pendiente , espere 30 hs ( ya q ellos dijeron que podía tardar hasta 48 hs , pero luego al ingresar a ver el estado , me apareció rechazado y el dinero fue puesto en mí saldo para apostar, yo hago depósitos y retiros mediante astropay, el cual me quitaron astropay para retirar ( luego del rechazo de los 500 mil, pero para depositar aún tengo esa opción ,

Hable hace un rato con el soporte y según ellos dicen que astropay está en actualización , pero luego al ver las quejas aquí sobre ese casino , me dio dudas que lo q me dijeron sea todo real

The case has already been solved, Cbet deposited my profit, thank you very much

Ya se solucionó el caso, Cbet me depósito mí ganancia , muchas gracias

Dear lucasyubi,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

www.kpvfaw.com