Hi, I played at this casino apparently it seemed like I had found the best casinò.com, the withdrawal was processed as promised in 3 working days but then the problem arose that is, I have not received, to date, any transfer. The bank has no incoming transfer nor does it know anything, they asked me for the payment certificate to check and from there the fire. I wrote countless times in chat but nothing, on the company email and nothing, on the payment email and I never received a response. So I think this transfer has never been sent

Ciao, ho giocato su questo casino all’apparenza sembrava di aver trovato il casinò.com migliore, il prelievo è stato elaborato come promesso nei 3 giorni lavorativi ma poi è subentrato il problema ovvero non ho ricevuto, ad oggi, nessun bonifico. La banca non ha nessun bonifico in arrivo né sa nulla, mi hanno chiesto l’attestato di pagamento per controllare e da lì il fuoco. Ho scritto innumerevoli volte in chat ma nulla, sulla mail aziendale e nulla, sull’e-mail dei pagamenti e non ho mai ricevuto risposta. Quindi credo che questo bonifico non è mai partito

Dear marimanna,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center


PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

Hi, I passed every check otherwise I would not have been able to access the payment. For them everything is ok, they wash their hands because they say it was sent. I read on trustpilot that a girl also had my problem.

Ciao, ho superato ogni verifica altrimenti non avrei potuto accedere al pagamento. Per loro è tutto ok, se ne lavano le mani perché dicono che è stato inviato. Ho letto su trustpilot che anche una ragazza ha avuto il mio problema.

Still nothing.

Ancora nulla.

Still nothing. Are you doing something?

Ancora nulla. Fate qualcosa?

Update. I am not responding to emails, they blocked my chat. I am afraid I will never see my money again.

Aggiornamento. Non rispondo via mail, mi hanno bloccato la chat. Ho paura che non rivedrò mai i miei soldi.

Dear marimanna,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear marimanna,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/www.kpvfaw.com. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Veronika