The online casino has not paid out winnings since 08/27/22. The support service only feeds breakfast. Refers to the fact that problems with the payment system

Онлайн казино не выплачивает выиграш с 27.08.22. Служба поддержки лишь кормит завтраками. Ссылается на то что проблемы с платежной системой

Hello 88sanya88,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Focusbet Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and is yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

I didn't use any bonuses. All my winnings were for real money. My account is verified (email and phone, nothing else required). There were several successful withdrawals, but they did not exceed the amount of my deposits. As soon as I started withdrawing money in plus, problems immediately began. I write to support every day. But every day the same answer. What they say is a problem with the payment system. I believe that this site is deceiving players and does not allow them to earn money.

Я не использовал никаких бонусов. Все мои выигрыши были на реальные деньги. Моя учетная запись подтверждена ( имейл и телефон, другое не требуется). Было несколько удачных выводов, но они не превышали в сумме моих депозитов. Как только я начал выводить деньги в плюс сразу начались проблемы. Пишу в службу поддержки каждый день. Но каждый день один и тот же ответ. Что мол проблемы с платежной системой. Я считаю что этот сайт обманывает игроков и не дает заработать деньги.

Thank you 88sanya88 for all the information. I will now forward your complaint to my colleague Adam who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Hello 88sanya88,

I have reviewed your case and will contact the casino to see if I can help.

We would like to invite Focusbet Casino to join the conversation and participate in the resolution of this complaint.

Dear Focusbet Casino,

Can you please provide an update on the status of the player's withdrawal? Are you able to provide a timeframe in which the player should expect to receive their payment?

Kind regards,

Adam

Dear 88sanya88,

There has been no response from the casino so far, and it appears the casino may have re-branded. I will attempt to contact them again.

In the meantime, please let me know if there are any developments.

We would like to ask Focusbet Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, the complaint will become ‘unresolved’ which may negatively affect its rating. 

Kind regards,

Adam

Dear 88sanya88,

There has been no response from the casino.

Can you please provide an update on the situation? Has there been any progress with your withdrawal?

Kind regards,

Adam

The amount of my balance at the moment is 43000 UAH. Lately, I have been approved two withdrawals of 3000 UAH each. But I waited more than 2 weeks for each withdrawal. Now I have requested a new withdrawal for UAH 3,000 and it is still being checked for a week. Casino support says the same thing. That there are technical difficulties. One answer to all questions

Сумма моего баланса на данный момент 43000 грн. ЗА послежнее время мне одобрили два вывода по 3000 грн. Но каждый вывод я ждал более 2х недель. Сейчас я запросил новый вывод на 3000 грн и все так же неделю он висит на проверке. Поддержка казино говорит одно и то же . Что есть технические трудности. Один ответ на все вопросы

Dear 88sanya88,

I am glad to hear you have made some progress with your withdrawals. Can I ask if 3000 is the maximum amount you are able to request each time? Have you asked the casino if they can increase this limit?

Kind regards,

Adam

Yes, they write that the maximum amount for withdrawal at a time is 3000 UAH. It turns out that in 2 months I can withdraw only 6000 UAH. I asked them if I could withdraw the entire balance at once in another way. I was ready to provide all the documents, if such were required. But I got rejected. They said that such restrictions are in their box office.

Да они пишут что максимальная сумма для вывода за один раз является 3000 грн. Получается за 2 месяца я смогу вывести только 6000 грн. Я спрашивал у них могу ли я вывести сразу весь баланс другим способом. Готов был предоставить все документы , если такие бы потребовались. Но я получил отказ. Сказали что такие ограничения в их кассе .

Dear 88sanya88,

Has there been any further progress? it seems that you will be paid, but that it is going to take some time.

Kind regards,

Adam

Dear 88sanya88,

Can you please provide an update on the situation regarding your payments? I will extend the timer for 7 days.

Please be aware that if we do not hear from you within the set timeframe, the complaint will be rejected.

Kind regards,

Adam

Dear 88sanya88,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Dear 88sanya88,

As there has been no further response from you, this complaint will now be rejected as previously mentioned.

It can be reopened at any time.

Kind regards,

Adam