I created an account via Chips and later received an email stating I was eligible for a 200% first-time deposit bonus, and that I should contact support to claim it. I did so, and support provided me with a bonus code. I then deposited $100 and received a $200 bonus, bringing my total balance to $300, after playing for a bit my balance was at around 500-600$

I began playing several games and maintained bets within the $5 maximum stated in terms—specifically doing $2.40 spins on one game. However, I suddenly received a notification that my entire balance was voided. Support claimed I had placed $7.20 bets, which I strongly dispute, I never raise the bet. Lets say, even if that was the case, why allow raising the bet in bonus wagering games above 5$ if it voids the entire balance? Regardless, voiding the full balance—including the deposited funds—is unacceptable.

This is not just about the $100 deposit, but about the integrity of your platform. If this issue is not resolved, I will escalate the matter to your licensing authority due to what I believe are misleading and unfair practices.

Please advise on how this will be addressed.

Hello blowfly,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Chips.gg Casino. Please allow me to ask you a few more question before we would move forward.

• Could you please advise if your account is already verified and if yes, since when exactly?
• Would it be possible to forward your full betting history to [email protected]?
• When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Hi Nick,

thanks for your response. Please see my answers for the questions below:

Could you please advise if your account is already verified and if yes, since when exactly? / It was not verified, I deposited the money a few hours after creating the account. Since I never requested a withdrawal I was never asked the complete KYC

Would it be possible to forward your full betting history to [email protected]? / I am unable to see my betting history, since bonus wagering was valid for only a limited number of slots and most of them do not record the betting history, I an unable to provide the betting history

When was the last time you spoke to the casino and what was it about? / Right after my balance was voided, and the casino was claiming that because I was doing $7. 2 bets not only the bonus amount but the entire balance was voided

I checked the specific slot that I was playing. I was doing 2.4$ spins there to make sure I don't go over the 5$ limit, but it looks like the Casino is frauding the players, when clicked on different sections on the slot it would automatically select 4.8$ or 7.2$ bets without me increasing or confirming the bet.

This is the biggest fraud I have ever seen by a casino with the below 2 points:

• Enabling players to bet more than 5$ on bonus wagering slots when it is not allowed
• Automatically raising the bets, without the player increasing the bet

I have literally been scammed out of my money, I wanted to reach out to the regulator to solve this issue but it looks like Chips has a license from some island from Comoros, and there is no way to contact this government body.

I am hoping this issue can be resolved with your help

Regards,

Hello blowfly,

Unfortunately, it is the player's responsibility to monitor the amount of their bets, as only a few casinos have systems in place to prevent betting over the maximum allowed limit.

To proceed with your case, we need to conduct a thorough review of your betting history. I will be forwarding your complaint to my colleague Branislav ([email protected]), who will assist you further from this point onward.

I wish you the best of luck in resolving the matter.

Regards,

Nick

Hey Nick. Any update on this case?

Thanks

Hello blowfly,

I am sorry to hear about your trouble. I will contact the casino and try my best to resolve the issue as soon as possible.

Now, I would like to invite the casino representative to join this conversation and participate in resolving this complaint.

Dear Chips.gg Casino Team,

Could you please explain the player's situation in more detail? Why have the user's winnings been confiscated?

If we are talking about a breach of the casino's Terms and Conditions, is the casino able to substantiate its claims and decision with relevant evidence?

It would be highly appreciated if we could see the user's game logs with all the necessary details with clarification on what an unfair advantage he gained if he actually exceeded the allowed maximum bet limit with an active bonus.

Feel free to send the necessary details and supporting evidence to my email address ([email protected]).

Thank you.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Extending the timer once again, contacting the casino manually in all possible external ways.

Thank you for your patience and understanding.

Dear blowfly,

Unfortunately, since we have not received any response from the casino regarding the issue, we cannot continue resolving this complaint, and we are forced to close it as ‘unresolved’, which will influence the casino’s rating in a negative way.

There is one more option for how you can try to resolve your issue or speed up the process - I recommend you contact the gaming authority the casino is regulated by (AOFA) and submit a complaint directly to the regulator. You can find more about their complaints process HERE, or general information about complaint processes with regulators HERE.

In case of any questions or news/updates from the casino or the regulator, do not hesitate to contact me at [email protected].

I wish I could be of more help. I sincerely hope you will not come across a problem like this again.

The casino can reopen this complaint anytime.

Best regards,

Branislav, www.kpvfaw.com

Greetings all,

Based on the request from the casino and additional information, we decided to reopen the case and give it another chance to be resolved.

Dear Chips.gg Casino Team,

Thank you for your message and clarification. However, it does not completely explain the player's issue.

Please find and read my first post in this thread, the part addressed to you, and provide the requested information/details/supporting evidence.

In addition, can you please explain how deposit bonuses at Chips.gg work? Do players play with their real money balances first, and only then, once real money is lost, do they play with bonus funds? (I am only trying to understand and clarify why the user's deposit was not refunded)

Thank you. Looking forward to hearing from you.

We would like to ask the casino to reply to this complaint. We are extending the timer. If the casino fails to respond within the set time frame, we will close the complaint as ‘unresolved’, which may negatively affect its rating.

Hi Branislav,

Thank you for your continued support.

That said, I’d prefer not to continue this thread further. Each new notification is a frustrating reminder of a case that was posted over two and a half months ago—yet the casino has still failed to provide any explanation regarding the stolen deposit. They’ve had more than enough time to respond but have chosen not to.

A quick Google search reveals this isn't an isolated incident; other players have reported similar experiences. I’ve also written reviews on various platforms to help raise awareness and prevent others from falling into the same trap.

While I had considered escalating this to the relevant regulator, the amount in question is relatively small, and I am sure that the casino has buried protective clauses in their terms and conditions to shield themselves from accountability.

Still, I believe it’s important to keep this conversation visible so that potential players are informed and can avoid this kind of experience.

Thanks again,

Hello, blowfly,

I am sorry for the delay.

Yes, I understand, and I am sorry for the inconvenience caused and the false hope arising.

The casino again stopped responding to my emails, and as you can see, for some unknown reason, they did not comment on the thread at all either.

I will now close and mark the complaint as 'unresolved' again, however, with an updated classification.

The casino can reopen this complaint anytime. However, the next time it will not be reopened/reviewed unless we are provided with all the relevant evidence we requested above.

Best regards,

Branislav, www.kpvfaw.com