Zdravo Hayleigh.
Uspio sam dobiti odgovor od predstavnika kockarnice. Poku?ao sam ga uvjeriti da je pravilo, na osnovu kojeg su vam oduzeli dobit, grabe?ljivo i ne smije biti u njihovom T&C-u. Na?alost, nisu vam spremni platiti ili promijeniti T & C-ove.
Na?e mi?ljenje je ovdje vrlo jednostavno: Ako se kladite preko 30% i izgubite, oni ?e zadr?ati va? novac. Ako pobedite, kockarnica ima izgovor da vam ih ne plati. Ovo pravilo stvara nepravednu prednost. (Govorimo o igri s pravim novcem, situacija bi bila druga?ija da je to bila bonus igra.) Zbog toga smatramo va?u ?albu opravdanom.
Hello Hayleigh.
I managed to get an answer from the casino’s representative. I tried to convince him that the rule, based on which they confiscated your winnings, is predatory and should not be in their T&Cs. Unfortunately, they are not willing to pay you or change the T&Cs.
Our opinion is very simple here: If you bet over 30% and lose, they will keep your money. If you win, the casino has an excuse not to pay you. This rule creates an unfair advantage. (We are talking about real money play, the situation would be different if it was bonus play.) Because of this, we consider your complaint as justified.
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