I've requested withdrawal on 5th Feb and it takes 5 working days for casino to process withdrawals. Despite sending all the verification documents asked, I can't see my withdrawal has been confirmed.

Dear Anmol,

Thank you for submitting your complaint and I am sorry for your troubles. I would ask you a few questions to fully understand this case. First, did you claim any bonuses? If yes, could you please specify which bonus it was?

If you sent them an e-mail, I would suggest checking your e-mail inbox including the spam folder, as casino e-mails can sometimes end up there. 

In the meantime, I would like to ask you to be patient, as the delay might be caused by a thorough process of verifying the identity of a player to whom the money is being sent, sometimes it can take more than a week or even two. None of the serious and licensed casinos take KYC lightly. Thank you very much in advance for your reply.

Best regards,

Satrio

Hi there

I have received an email saying they have approved my documents on Monday. I haven't received the payment yet

Hi Anmol,

Thanks for your reply. Please keep me updated once you receive the payment.

Dear Anmol,

Could you please update us if you receive the payment? We are extending the timer by 7 days. Thank you in advance.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.