Zdravo Kristina,
Hvala vam ?to ste mi se javili i ?to ste razmotrili moju ?albu. Zaista cenim va?u pomo?. Da, razumem da je KYC va?an kako bi se osiguralo da novac ide pravoj osobi, ali sa Conquestador-om je to bila prava glavobolja.
Da odgovorim na va?e pitanje, ?ini se da je provera izvora mojih prihoda trenutno glavna ta?ka spoticanja.
Evo ?ta sam im ve? pru?io:
Vi?e platnih listi?a, uklju?uju?i i jednu od 24. februara 2025. godine, koje prikazuju moju neto platu
Bankovni izvodi sa ozna?enim redovnim uplatama koje jasno pokazuju moju platu sa posla.
Snimak ekrana problema sa formularom koji sam imao, a koji su tra?ili
.
Snimci ekrana za potvrdu MiFinity-ja, jer su nedavno tra?ili vi?e detalja.
Koliko ja znam, ni?ta od ovoga jo? nije u potpunosti odobreno, a oni i dalje tra?e ne?to poput povezivanja moje plate sa drugim ra?unima, pa ?ak i starijim dokumentima, ?to mi se ?ini preteranim. Poslao sam ?ta sam mogao i sasvim je jasno da radim kao fizi?ki radnik u fabrici.
Nadam se da ?emo ovo uskoro re?iti jer se vu?e od 7. maja, a ja jo? uvek ne mogu da dobijem isplatu. Javite mi ?ta jo? mogu da uradim ili da li mo?ete da ih podsti?ete da ubrzaju stvari.
Hvala jo? jednom
Hi Kristina,
Thanks for getting back to me and for looking into my complaint. I really appreciate your help. Yeah, I get that KYC is important to make sure the money goes to the right person, but it’s been a total headache with Conquestador.
To answer your question, it does seem like verifying my source of income is the main sticking point right now.
Here’s what I’ve already provided to them:
Multiple payslips, including one dated February 24, 2025, showing my net pay
Bank statements with regular deposits labeled clearly showing my salary from my job.
A screen recording of the form issue I was having, which they asked for
.
Screenshots for MiFinity confirmation, as they recently requested more details.
As far as I know, none of these have been fully approved yet, and they’re still asking for more like linking my salary to other accounts and even older documents, which feels over the top. I’ve sent what I can, and it’s all pretty clear I work as a Manual Labourer at a Factory.
I’m hoping we can sort this out soon because it’s been dragging on since May 7th, and I still can’t get my withdrawal. Let me know what else I can do or if you can push them to speed things up.
Thanks again
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