Initiated withdrawal on 04/10. Immediately submitted my required documents for account verification. Was told 7-10 business days to complete withdrawal. At this point all the agents are saying is that there is a "delay for withdrawals." What drove me here is that agents are saying "if I deposit more my withdrawal will be quicker." I wish I read the complaints and reviews before signing up.

Dear Mbellantone,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Could you please advise if it were your first withdrawal attempt in this casino and which payment method you have opted for? Do I understand correctly that your payment is still pending inside the account without being processed? Is it an internal casino system issue, or it’s related to your account only?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it.

Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

This is my first insisted withdrawal, and both my deposits and withdrawals are via btc. Yes my withdrawal is still sitting in my cashier "pending" with no updates of being authorized or processed. They just claim an "issue with the processors" or just vaguely "issue with withdrawals ." My account is completely verified since my first week of withdrawal initiation—they’ve even confirmed that.

Thank you very much, Mbellantone, for providing all the necessary information. I will now transfer your complaint to my colleague Natalia ([email protected]) who will be at your assistance. However, I would like to warn you that it seems to be a common practice of Crazy Luck Casino to ignore us in our attempts to mediate any kind of issue. Regardless of multiple unresolved complaints marked "No Reaction Policy" we keep on trying.

Hi Mbellantone,

I've reviewed your case and fully understand your concerns. I will try my best to help you with your problem so I will contact the casino.

I would like to invite the Crazy Luck Casino to join our conversation and participate in resolving the issue of the player's delayed withdrawal. Could you please explain to us why the withdrawal request has been in a "pending" status for more than three weeks already?

Best regards,

Natalia

If there are so many no payment/fraudulent issues with the casino along with no contact how come they aren’t blacklisted at this point? The fact that it’s been over a month with no payment in sight, but "more deposits will help your chances" indicate a scam casino?

We would like to ask the Crazy Luck Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

Will they finally be blacklisted?

Dear Mbellantone,

Since we haven't received any reaction from the casino, I'll close the complaint as "unresolved". I am very sorry I couldn't be of more help, but at least this case will negatively influence the casino's rating and other players can read about your experience in our review.

I hope that you won't come across such a problem in the future.

Best regards,

Natalia