I have a problem with cresusbet.com (the same operator as wizabet.com). 7 weeks ago, I made a withdrawal of 450€ and the website refuses to pay me. I'd send more than 100 mails to contact cresusbet.com and wizabet.com and it refuses to reply me. Since I won and I made my withdrawal I don't have news with them (befor they reply me...). It's my second withdrawal and I received the first one (187€). In addition, I have some winning bets in pending and cresubet.com refuses to pay me too. Please, can you do something ?

Dear Geoffroy,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Could you please advise which payment method you have opted for? Have you accumulated your winnings with or without active bonus? Lastly, what did you mean by: "I have some winning bets in pending."

Do I understand it correctly that your withdrawal is still pending inside your account without being processed?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed, but almost two months is unusually long time. However, I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

I have opted for my credit card. I didn't have bonus since I create my account (or maybe 5€...).

I have 216,20€ of winnings bets in pending, I have exactly 4 winnings bets which are not paid the 28/08/2020...

Concerning my withdrawal, I can't make a new withdrawal because the website say that my previous withdrawal is not finished (450€). In addition this 2 months, I made others deposits...

Thank you very much, Geoffroy, for providing all the necessary information. I will now transfer your complaint to my colleague Nick who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

We will now try to contact the casino to join this case and help us resolve your issue.

We haven't receive any answer from the casino yet. Could you please advise if your issue still persists? We are now extending the timer by 7 days to give the casino the chance to respond to us.

Payment has not been received by me !

In addition, I see that this customer has received his withdrawal and I don't understand why :

http://www.kpvfaw.com/cresusbet-casino-player-is-dissatisfied-with-the-withdrawal

As you can see in that complaint, the casino did not reply either. It's possible that the player was paid out without our interference. However the casino did not respond to us, so we will be forced to close this complaint as "unresolved" which could lead to casino rating deduction. Both sides can reopen the complaint anytime.

Best regards,

Nick

www.kpvfaw.com