Dragi fenskebrandon81,
Hvala vam puno ?to ste podneli ?albu. ?ao mi je ?to ?ujem za va?e negativno iskustvo sa Cripto Loko kazinom.
Dozvolite mi da vam postavim nekoliko pitanja kako bih bolje razumeo situaciju.
- Mo?ete li da nam ka?ete koliko dugo ste igra? kazina i od kada vam je ta?no va? nalog nedostupan?
- Koje ste igre igrali da biste akumulirali trenutni balans u kazinu? (slotovi, igre u?ivo)
- Da li ste postigli trenutni balans sa ili bez aktivnog bonusa?
- Da li ste kontaktirali kazino podr?ku u vezi sa situacijom? Kakvo ste obja?njenje dobili?
Nadam se da ?emo mo?i da vam pomognemo da re?ite ovaj problem ?to je pre mogu?e. Hvala vam unapred na odgovoru.
Srda?an pozdrav,
Tomas
Dear fenskebrandon81,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Crypto Loko Casino.
Please allow me to ask you a few questions, so I can better understand the situation.
- Could you please advise how long have you been a player of the casino and since when exactly has your account been inaccessible to you?
- What games did you play to accumulate your current balance in the casino? (slots, live games)
- Did you achieve your current balance with or without an active bonus?
- Have you contacted casino support regarding the situation? What explanation have you received?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
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