The player from the United States had faced an issue when he attempted to redeem 1,300 USD into his crypto wallet. Instead, the withdrawal had been canceled by a manager and only 12 USD was received, leading to a loss of 1,288 USD. The player had claimed to have met the playthrough requirements of a bonus code, but the casino's terms and conditions stated that players could not redeem multiple free bonuses consecutively without making a real-money deposit in between. The player had activated several free bonuses without making any deposits, and therefore, we were unable to assist him further. The complaint was rejected due to the player's violation of the casino's bonus policy.
Igra? iz Sjedinjenih Dr?ava se suo?io sa problemom kada je poku?ao da uplati 1.300 USD u svoj kripto nov?anik. Umesto toga, povla?enje je otkazao menad?er i primljeno je samo 12 USD, ?to je dovelo do gubitka od 1.288 USD. Igra? je tvrdio da je ispunio uslove igranja bonus koda, ali uslovi i odredbe kazina navode da igra?i ne mogu da iskoriste vi?e besplatnih bonusa uzastopno, a da izme?u njih ne naprave depozit u stvarnom novcu. Igra? je aktivirao nekoliko besplatnih bonusa bez uplate depozita, tako da nismo bili u mogu?nosti da mu dodatno pomognemo. ?alba je odbijena zbog toga ?to je igra? prekr?io politiku bonusa kazina.
Automatski prevedeno:
