Draga mzikayisentshebe0556,
Hvala vam puno ?to ste poslali ?albu. ?ao mi je ?to ste imali negativno iskustvo sa Dendy Casino-om.
Dozvolite mi da vam postavim nekoliko pitanja kako bih bolje razumeo situaciju.
- Mo?ete li, molim vas, pojasniti da li ste tra?ili povla?enje va?eg dobitka?
- Da li ste uplatili depozit u kazino?
- Kazino nije uplatio dobitke iz runde igre na va? igra?ki saldo?
- Da li ste kontaktirali podr?ku kazina u vezi sa problemom? Kakav ste odgovor dobili?
- Mo?ete li, molim vas, podeliti bilo kakve dokaze koji potkrepljuju va?u ?albu?
Unapred vam se mnogo zahvaljujem na odgovoru.
Srda?an pozdrav,
Tomas
Dear mzikayisentshebe0556,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Dendy Casino.
Please allow me to ask you a few questions so I can better understand the situation.
- Could you please clarify whether you requested a withdrawal of your winnings?
- Have you made a deposit to the casino?
- The casino didn't credit winnings from a game round to your player's balance?
- Have you contacted casino support regarding the issue? What response have you received?
- Could you please share any evidence to support your complaint?
Thank you very much in advance for your reply.
Best regards,
Tomas
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