K?ra mzikayisentshebe0556,
Tack s? mycket f?r att du skickade in ditt klagom?l. Jag beklagar att du hade en negativ upplevelse med Dendy Casino.
L?t mig f? st?lla n?gra fr?gor s? att jag kan f?rst? situationen b?ttre.
- Kan du v?nligen f?rtydliga om du beg?rde ett uttag av dina vinster?
- Har du gjort en ins?ttning till casinot?
- Kasinot krediterade inte vinster fr?n en spelrunda till din spelares saldo?
- Har du kontaktat casinosupporten ang?ende problemet? Vilket svar har du f?tt?
- Kan du v?nligen dela med dig av bevis som st?der ditt klagom?l?
Tack s? mycket p? f?rhand f?r ditt svar.
Med v?nliga h?lsningar,
Tomas
Dear mzikayisentshebe0556,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Dendy Casino.
Please allow me to ask you a few questions so I can better understand the situation.
- Could you please clarify whether you requested a withdrawal of your winnings?
- Have you made a deposit to the casino?
- The casino didn't credit winnings from a game round to your player's balance?
- Have you contacted casino support regarding the issue? What response have you received?
- Could you please share any evidence to support your complaint?
Thank you very much in advance for your reply.
Best regards,
Tomas
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