I gave myself a 32e bonus, and I could only play in the roulette of the bonus ... And I won 70euros and I could already play live roulette but removed the 32euros bonus .. And I played with 38euros a live roulette and won up to 400euros , well and I wanted to make a refund but I did not leave, and I put the chat and ask why he did not leave me And he told me that the game should be reached 5000euros, well and I continued, and reached 5000 or more, and I already had 742euros , and I made the refund, and let me make a refund. And then he tells me that I have to verify, well it takes 4 days to verify, and he sends me an email that I have not fulfilled the conditions and such ... And I swallow the 742 euros. Is a gotcha. To make entry does not make farta nor to put document number ...

Me diero un bono de 32e,, y solo podia jugar en la ruleta del bono... Y gane 70euros y ya se podia jugar a ruleta vivo pero quitado el bono de 32euros.. Y jugue con 38euros a ruleta vivo  y gane hasta 400euros, bueno y queria hacer reintegro pero no me dejo, y puse el chat y pregunta por que no me dejaba Y me dijo que hay que llegar a 5000euros el juego,, bueno  y segui, y llegue a 5000 o mas, y ya tenia 742euros, y hice el reintegro, y me ha dejado hacer reintegro. Y luego me dice que tengo que verificar, bueno tardo 4dias de verificar,, y me manda un email de que no he cumplido los condiciones y tal.. Y me trago los 742 euros.   Es una estafa. Para hacer ingreso no hace farta ni que poner numero de documento... 

Dear Panda123,

Thank you very much for submitting your complaint through our website. I am very sorry to hear about your troubles. Could you please provide me with more information and details regarding this matter? Did you receive any explanation from the casino, and if yes, could you please forward it to me? If I understood you correctly, you have submitted your documents and they have been rejected. Is this correct?

I am sure you understand that KYC (verification process) is a very complex process and none of the serious and licensed casinos takes it lightly. It might take a few working days to complete the whole process, and it can even take weeks in more complicated cases. At this time, I have to say that it seems reasonable from the casino’s point of view, as they want to make sure the money will be sent to the rightful owner. Thank you very much in advance for your reply.

Best regards,

Satrio

I retired on the day 15.10. And on the day 16.10 I sent him all the documents so that he could verify me, on the day 20.10 he sent me, that the withdrawal has been denied .. And then I sent him by chat, and he told me that for an irregular play And for that It has eliminated my earnings.

And I didn't do anything, I just played roulette.

Hice retirada el dia 15,10.   Y el dia 16,10le envie todo los documentos para que me verifigue, el dia 20,10 me envio, de que el retiro hasido denegada.. Y luego le envie por chat,, y me dijo que por una jugada irregular Y por eso me ha eliminado mis ganacias. 

Y yo no hice nada, yo solo jugaba a la ruleta. 

Hi Panda123,

Thank you for submitting the screenshots to us. I have contacted the casino and asked their clarification regarding this issue. Hope they will get back to us soon.

Best regards,

Satrio

I see it difficult now. That is a very bad casino. What is wrong to lose

Yo lo veo dificil ya.   Que es un casino muy malo. Que tiene mal a perder

We would like to ask the Diamond Club VIP Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

Since we haven’t received any response from the casino regarding the issue, we are forced to close the complaint as ‘unresolved’.

The casino can reopen this complaint anytime.