This time I registered with DONBET and played.

I took out about $10,000 and tried to withdraw it, but for some reason I couldn't withdraw it.

I don't agree with the investigation

I had given up.

However, when I looked at the complaints page this time, I found an article stating that someone who had filed a complaint in the same situation was able to withdraw their money, so I decided to post this.

I haven't received my deposit back and my winnings have been taken away and I'm in trouble.

Thank you Casino Guru.

今回DONBETに登録してプレイさせてもらったのですが

10000＄程出て出金かけようとしたのですが何故か出金してもらえず

調(diào)査と言われ納得はできないですが

諦めていました。

ただ今回クレームページをみたら同じ狀況でクレームをしてた方が出金してもらえると書(shū)いてる記事をみつけて投稿させて頂きました。

入金分も返っても來(lái)てなく勝ち金も取られて困っています。

カジノguru様よろしくお願(yuàn)い致します。

Dear RYUKI,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Donbet Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please advise how long you have been a player at the casino?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Did you achieve your current balance with the help of a bonus?
• Could you please explain what investigation the casino has launched in your case?
• Is your player's account blocked?
• Could you please share with me your communication with the casino regarding the issue to support your complaint? Send emails or chat transcripts to my email at [email protected], or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Please note that www.kpvfaw.com will never ask for any payments or request access to your accounts. If anyone claims to be www.kpvfaw.com personnel and asks for such actions, do not provide any information.

The only legitimate way we will contact you is through this official complaint platform or via the email addresses provided in your complaint thread.

Stay cautious and contact us directly if you have any doubts.

〇Can you tell me how long you have been playing at casinos?

I had been playing around a bit since my first deposit,

I stopped playing because no withdrawals were made.

〇What games did you play to accumulate your current casino balance? (slots, live games, sports betting)

I played a slot game.

〇Did you achieve your current balance thanks to the bonus?

Yes, I got the first bonus.

Can you please explain what kind of investigation the casino has launched into your case?

I don't know what research you're doing

They suddenly said they wouldn't withdraw any money.

Is the player's account blocked?

It's not blocked, but the withdrawal page is blocked

〇カジノでどれくらいプレイしてきたか教えていただけますか？

最初の入金で増えてから少し遊んでたんですが、

出金が全くされなかったので遊ぶのはやめました。

〇カジノの現(xiàn)在の殘高を貯めるために、どのようなゲームをプレイしましたか？（スロット、ライブゲーム、スポーツへの賭け）

スロットゲームをしました。

〇現(xiàn)在の殘高はボーナスのおかげで達(dá)成できましたか?

はい、初回のボーナスは頂きました。

〇あなたのケースに関してカジノ側(cè)がどのような調(diào)査を開(kāi)始したのか説明していただけますか？

何の調(diào)査をしてるのかもわかりません

いきなり出金しませんって言われたので。

〇プレイヤーのアカウントはブロックされていますか?

ブロックはされてませんが、出金ページだけブロックされています

Thank you very much, RYUKI, for providing the necessary information. I will now transfer your complaint to my colleague Kubo ([email protected]) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Dear RYUKI,

It’s a pleasure to e-meet you. My name is Kubo, and I’ll be handling your complaint moving forward.

If there have been any updates or new developments since your last message, please don’t hesitate to share them with me.

In accordance with our standard procedure, I’d like to invite a representative from Donbet Casino to join this conversation. Their participation will help ensure a smoother and more efficient resolution of your case.

Dear Donbet Casino,

Could you kindly provide detailed information regarding the player's issue? Specifically, I would appreciate it if you could clarify the reasons behind the delay in processing the player's withdrawal.

Thank you in advance for your cooperation and prompt response.

Best regards,

Kubo