Draga Louise,
Imamo razli?ite zastavice i okida?e za aktivnosti korisnika koji zahtijevaju od nas da tra?imo podatke o korisnicima koji postaju relevantni tek nakon ?to se odre?ene aktivnosti izvr?e. Iako ne upu?ujemo zahtjeve za informacijama koje smo razumno mogli zatra?iti ranije, u nekim slu?ajevima problemi mogu biti istaknuti nakon otvaranja ra?una, koji zahtijevaju dodatne informacije. Javno dijeljenje specifi?nih detalja o ovim zastavama i upozorenjima u?inilo bi ih nedjelotvornima i potencijalno bi nas moglo dovesti do kr?enja na?ih zahtjeva prema propisima o sprje?avanju pranja novca
Mogu?nost da od igra?a zatra?imo ove podatke obuhva?ena je na?im odredbama i uslovima kojih biste se slo?ili pridr?avati prilikom prvog otvaranja ra?una.
Odeljak 5: Depoziti
22. Mo?ete uplatiti debitnu karticu i Paysafe karticu. Osim toga, mo?emo vam ponuditi mogu?nost nadoplate ra?una primjenom naknade na ra?un za mobilni telefon ili ra?un za pla?anje unaprijed za mobilni telefon. Zadr?avamo pravo povu?i ili ograni?iti bilo koji na?in pla?anja u bilo koje vrijeme i bez prethodne najave. Ne smijete koristiti ovu mogu?nost ako kr?ite odredbe ugovora va?eg operatora mobilne mre?e. Ako vas operater mobilne mre?e obavijesti o va?em nepla?anju ili zloupotrebi ovog objekta, ili ako va? operator zadr?i pla?anje ili osnovano sumnjamo u va?e nepla?anje ili zloupotrebu ovog objekta, od vas mo?emo zatra?iti da dostavite dokaze o uplatu va?em mre?nom operateru i, ako to niste mogli pru?iti u periodu od 12 mjeseci ili du?e, zadr?avamo pravo zatvaranja va?eg ra?una. Izgubit ?ete sve polo?ene iznose i ne?ete imati pravo povu?i bilo kakve iznose sa svog ra?una ako je va? ra?un zatvoren u ovim okolnostima.
Odeljak 8: Povla?enje sredstava
79. Zadr?avamo pravo poni?tenja opklada i odbijanja ili zadr?avanja isplate ako imamo bilo kakve razumne razloge za zatvaranje va?eg ra?una (vidi odjeljak 9 ispod), uklju?uju?i i ako postoje dokazi o ?sumnjivim aktivnostima" (vidi odjeljak 12 ispod). Konkretno, ako sumnjamo na prijevaru ili prijevaru s va?e strane ili vam se bilo koji od va?ih depozita napla?uje kao rezultat (navodne) prijevare ili gubitka va?e kreditne ili debitne kartice, zadr?avamo pravo odbiti ili zadr?ati povla?enje sa svog ra?una i, ako je potrebno, na zakonit na?in naplatiti sve va?e dugove. Va?a je odgovornost pru?iti ispravne bankovne podatke za dobitne uplate. Ulo?it ?emo razumne napore da vas kontaktiramo radi dobijanja ispravnih bankovnih podataka.
80. Mo?emo zatra?iti od vas da dostavite druge podatke, poput dokaza o pla?anju telefonskog ra?una, prije nego ?to izvr?imo isplatu.
Odeljak 9: Zatvaranje i obustava ra?una
Na?a prava na zatvaranje i suspenziju va?eg ra?una
82. Zadr?avamo pravo zatvaranja ili obustave ra?una u bilo kojoj od sljede?ih okolnosti:
b. Ako ra?un mobilnog telefona registriran na ra?unu nije aktivan, obustavljen ili onemogu?en od strane odgovaraju?e mobilne mre?e;
c. Ako se ime registrirano na ra?unu ne podudara s imenom na platnim karticama koje su kori?tene za uplatu na ra?un;
d. Ako se ime na ra?unu ne podudara s imenom na telefonskom ra?unu ili bilo kojim drugim na?inom polaganja koji se koristi za uplatu na ra?un;
i. Ako je igra? dozvolio ili dozvolio (namjerno ili nenamjerno) nekome drugom da igra na njegovom/njenom ra?unu;
l. Tamo gdje smo zatra?ili dodatne informacije u vezi s identifikacijom ili dokazom o uplati telefonskog ra?una ili izvora sredstava/bogatstva, a igra? nije dostavio takve podatke, va? ?e ra?un biti suspendiran.
o. Tamo gdje osnovano sumnjamo na "sumnjivu aktivnost" (vidi odjeljak 12 ispod).
Odeljak 10: Bezbednost
100. Zadr?avamo pravo zatra?iti od vas da nam dostavite dodatnu dokumentaciju u sklopu na?eg procesa pobolj?ane dubinske analize, kao ?to je dokaz o kori?tenom na?inu pla?anja i izvoru bogatstva. Mo?emo zatra?iti i dodatni dokaz o identitetu koji se odnosi na detalje koje ste koristili za registraciju svog ra?una. Svaka takva dodatna identifikacija bit ?e povjerljiva. Zadr?avamo pravo otkrivanja va?ih podataka, pod odre?enim okolnostima, poput onih koje zahtijeva zakon. Vi?e detalja o na?oj proceduri provjere identiteta mo?ete prona?i u odjeljku 4.
102. Ne?ete biti uklju?eni u bilo kakvu la?nu, zavjerljivu, popravnu ili drugu nezakonitu aktivnost u vezi sa va?im ili sudjelovanjem tre?ih strana u bilo kojem od na?ih proizvoda za kla?enje i igre na sre?u i ne?ete koristiti nikakve softverski podr?ane metode ili tehnike ili hardverske ure?aje za va?e u?e??e u istom. Ovim putem zadr?avamo pravo poni?tenja bilo kakvog kla?enja u slu?aju takvog pona?anja i zatvaranja va?eg ra?una.
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Dear Louise,
We have various flags and triggers for customer activity requiring us to request customer information that only becomes relevant once certain activity has taken place. Although we do not make requests for information which we could have reasonably requested earlier, in some instances issues may be highlighted after the accounts have opened, which require further information. Sharing specific details on these flags and alerts publically would make them ineffective and could potentially put us in breach of our requirements under Anti-Money laundering regulations
The possibility of us requesting this information from the player is covered in our terms and conditions which you would have agreed to adhere to when you first opened your account.
Section 5: Deposits
22. You may make a deposit by debit card and Paysafe Card. In addition, we may offer you a facility to top-up your Account by applying a charge to your mobile phone bill or mobile phone pre-pay account. We reserve the right to withdraw or limit any payment facility at any time and without notice. You may not use this facility if doing so is in breach of the terms of your mobile network operator agreement. If we are advised by your mobile network operator of your non-payment or misuse of this facility, or if payment is withheld by your operator or we reasonably suspect your non-payment or misuse of this facility, we may ask you to provide evidence of payment to your network operator and, if you have not been able to provide this for a period of 12 months or more, we reserve the right to close your Account. You will lose any amounts deposited and will not be entitled to withdraw any amounts in your Account if your Account is closed in these circumstances.
Section 8: Withdrawals
79. We reserve the right to void bets and refuse or withhold a withdrawal where we have any reasonable grounds for closing your Account (see Section 9 below), including where there is evidence of "suspicious activity" (see Section 12 below). In particular, if we suspect fraud or fraudulent activity on your part, or any of your deposits are charged back to us as a result of (alleged) fraudulent use, or loss, of your credit or debit card, we reserve the right to refuse or withhold a withdrawal from your Account and, if necessary, to lawfully collect any payments owed by you. It is your responsibility to provide correct bank details for winning payments. We will make reasonable efforts to contact you to obtain correct bank details.
80. We may ask you to provide other information, such as proof of payment of a phone bill, before we make a withdrawal payment.
Section 9: Closing and Suspending Accounts
Our Rights to Close and Suspend Your Account
82. We reserve the right to close or suspend an Account in any of the following circumstances:
b. If the mobile phone account registered on an Account is not active, is suspended or is disabled by the relevant mobile network;
c. If the name registered to an Account does not match the name on the Payment card(s) used to make deposits into the Account;
d. If the name on the Account does not match the name on the phone bill or any other depositing method used to make deposits into the Account;
i. If the Player has allowed or permitted (intentionally or unintentionally) someone else to play on his/her Account;
l. Where we have requested additional information relating to identification or proof of payment of a phone bill or source of funds/wealth and the Player has failed to provide such information your account will be suspended.
o. Where we reasonably suspect "suspicious activity" (see Section 12 below).
Section 10: Security
100. We reserve the right to ask you to provide us with additional documents as part of our Enhanced Due Diligence process such as proof of the payment method used and source of wealth. We may also request further proof of identification relating to the details you have used to register your Account. Any such additional identification will be kept confidential. We further reserve the right to disclose your details, under certain circumstances such as those required by law. Further details on our identity verification procedure can be found in Section 4.
102. You shall not be involved in any fraudulent, collusive, fixing or other unlawful activity in relation to your or third parties’ participation in any of our betting and gaming products and shall not use any software-assisted methods or techniques or hardware devices for your participation in the same. We hereby reserve the right to invalidate any betting in the event of such behaviour and close your account.
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