K?ra Louise,
Vi har olika flaggor och utl?sare f?r kundaktivitet som kr?ver att vi beg?r kundinformation som f?rst blir relevant n?r viss aktivitet har ?gt rum. ?ven om vi inte g?r n?gra beg?randen om information som vi rimligen kunde ha beg?rt tidigare, kan problem i vissa fall belysas efter att kontona har ?ppnats, vilket kr?ver ytterligare information. Att dela specifika detaljer om dessa flaggor och varningar offentligt skulle g?ra dem ineffektiva och kan potentiellt s?tta oss i strid med v?ra krav enligt lagar mot penningtv?tt
M?jligheten att vi beg?r denna information fr?n spelaren omfattas av v?ra villkor som du skulle ha accepterat att f?lja n?r du f?rst ?ppnade ditt konto.
Avsnitt 5: Ins?ttningar
22. Du kan g?ra en ins?ttning med betalkort och Paysafe -kort. Dessutom kan vi erbjuda dig m?jlighet att ladda upp ditt konto genom att debitera din mobiltelefonr?kning eller ditt f?rbetalkonto f?r mobiltelefonen. Vi f?rbeh?ller oss r?tten att n?r som helst och utan f?reg?ende meddelande ta ut eller begr?nsa betalningsm?jligheter. Du f?r inte anv?nda den h?r funktionen om det bryter mot villkoren i ditt mobiloperat?rsavtal. Om vi meddelas av din mobiln?tsoperat?r om din utebliven betalning eller missbruk av den h?r anl?ggningen, eller om betalningen h?lls tillbaka av din operat?r eller vi rimligen misst?nker att du inte betalat eller missbrukat den h?r anl?ggningen, kan vi be dig att bevisa betalning till din n?toperat?r och, om du inte har kunnat tillhandah?lla detta under en period p? 12 m?nader eller mer, f?rbeh?ller vi oss r?tten att st?nga ditt konto. Du f?rlorar alla insatta belopp och har inte r?tt att ta ut n?gra belopp p? ditt konto om ditt konto st?ngs under dessa omst?ndigheter.
Avsnitt 8: Uttag
79. Vi f?rbeh?ller oss r?tten att ogiltiga spel och v?gra eller avst? fr?n ett uttag om vi har rimliga sk?l f?r att st?nga ditt konto (se avsnitt 9 nedan), inklusive n?r det finns bevis f?r "misst?nkt aktivitet" (se avsnitt 12 nedan). I synnerhet om vi misst?nker bedr?geri eller bedr?glig verksamhet fr?n din sida, eller om n?gon av dina ins?ttningar debiteras oss till f?ljd av (p?st?dd) bedr?glig anv?ndning eller f?rlust av ditt kredit- eller bankkort, f?rbeh?ller vi oss r?tten att v?gra eller h?lla tillbaka ett uttag fr?n ditt konto och, om det ?r n?dv?ndigt, att lagligt samla in alla betalningar som du ?r skyldig. Det ?r ditt ansvar att tillhandah?lla korrekta bankuppgifter f?r att vinna betalningar. Vi kommer att g?ra rimliga anstr?ngningar f?r att kontakta dig f?r att f? korrekta bankuppgifter.
80. Vi kan be dig att tillhandah?lla annan information, till exempel betalningsbevis f?r en telefonr?kning, innan vi g?r en utbetalning.
Avsnitt 9: Avslutande och avst?ngande konton
V?ra r?ttigheter att st?nga och st?nga av ditt konto
82. Vi f?rbeh?ller oss r?tten att st?nga eller st?nga av ett konto under n?gon av f?ljande omst?ndigheter:
b. Om mobiltelefonkontot som ?r registrerat p? ett konto inte ?r aktivt, st?ngs av eller inaktiveras av det relevanta mobiln?tverket;
c. Om namnet som ?r registrerat p? ett konto inte st?mmer ?verens med namnet p? det eller de betalkort som anv?nds f?r att g?ra ins?ttningar p? kontot;
d. Om namnet p? kontot inte matchar namnet p? telefonr?kningen eller n?gon annan ins?ttningsmetod som anv?nds f?r att g?ra ins?ttningar p? kontot;
i. Om Spelaren har till?tit eller till?tit (avsiktligt eller oavsiktligt) n?gon annan att spela p? sitt konto;
l. Om vi har beg?rt ytterligare information om identifiering eller betalningsbevis f?r en telefonr?kning eller tillg?ngsk?lla/f?rm?genhet och spelaren inte har l?mnat s?dan information kommer ditt konto att st?ngas av.
o. D?r vi rimligen misst?nker "misst?nkt aktivitet" (se avsnitt 12 nedan).
Avsnitt 10: S?kerhet
100. Vi f?rbeh?ller oss r?tten att be dig att f?rse oss med ytterligare dokument som en del av v?r Enhanced Due Diligence -process, s?som bevis p? den anv?nda betalningsmetoden och f?rm?genhetsk?lla. Vi kan ocks? beg?ra ytterligare bevis f?r identifiering av uppgifter som du har anv?nt f?r att registrera ditt konto. Varje s?dan ytterligare identifiering kommer att h?llas konfidentiell. Vi f?rbeh?ller oss ocks? r?tten att l?mna ut dina uppgifter, under vissa omst?ndigheter som dem som kr?vs enligt lag. Mer information om v?rt f?rfarande f?r identitetsverifiering finns i avsnitt 4.
102. Du f?r inte vara involverad i n?gon bedr?glig, kollusiv, fixande eller annan olaglig aktivitet i samband med din eller tredje parts deltagande i n?gon av v?ra spel- och spelprodukter och f?r inte anv?nda n?gra programvarust?dda metoder eller tekniker eller h?rdvaruenheter f?r ditt deltagande i samma. Vi f?rbeh?ller oss h?rmed r?tten att ogiltigf?rklara alla vadslagningar vid s?dant beteende och st?nga ditt konto.
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Dear Louise,
We have various flags and triggers for customer activity requiring us to request customer information that only becomes relevant once certain activity has taken place. Although we do not make requests for information which we could have reasonably requested earlier, in some instances issues may be highlighted after the accounts have opened, which require further information. Sharing specific details on these flags and alerts publically would make them ineffective and could potentially put us in breach of our requirements under Anti-Money laundering regulations
The possibility of us requesting this information from the player is covered in our terms and conditions which you would have agreed to adhere to when you first opened your account.
Section 5: Deposits
22. You may make a deposit by debit card and Paysafe Card. In addition, we may offer you a facility to top-up your Account by applying a charge to your mobile phone bill or mobile phone pre-pay account. We reserve the right to withdraw or limit any payment facility at any time and without notice. You may not use this facility if doing so is in breach of the terms of your mobile network operator agreement. If we are advised by your mobile network operator of your non-payment or misuse of this facility, or if payment is withheld by your operator or we reasonably suspect your non-payment or misuse of this facility, we may ask you to provide evidence of payment to your network operator and, if you have not been able to provide this for a period of 12 months or more, we reserve the right to close your Account. You will lose any amounts deposited and will not be entitled to withdraw any amounts in your Account if your Account is closed in these circumstances.
Section 8: Withdrawals
79. We reserve the right to void bets and refuse or withhold a withdrawal where we have any reasonable grounds for closing your Account (see Section 9 below), including where there is evidence of "suspicious activity" (see Section 12 below). In particular, if we suspect fraud or fraudulent activity on your part, or any of your deposits are charged back to us as a result of (alleged) fraudulent use, or loss, of your credit or debit card, we reserve the right to refuse or withhold a withdrawal from your Account and, if necessary, to lawfully collect any payments owed by you. It is your responsibility to provide correct bank details for winning payments. We will make reasonable efforts to contact you to obtain correct bank details.
80. We may ask you to provide other information, such as proof of payment of a phone bill, before we make a withdrawal payment.
Section 9: Closing and Suspending Accounts
Our Rights to Close and Suspend Your Account
82. We reserve the right to close or suspend an Account in any of the following circumstances:
b. If the mobile phone account registered on an Account is not active, is suspended or is disabled by the relevant mobile network;
c. If the name registered to an Account does not match the name on the Payment card(s) used to make deposits into the Account;
d. If the name on the Account does not match the name on the phone bill or any other depositing method used to make deposits into the Account;
i. If the Player has allowed or permitted (intentionally or unintentionally) someone else to play on his/her Account;
l. Where we have requested additional information relating to identification or proof of payment of a phone bill or source of funds/wealth and the Player has failed to provide such information your account will be suspended.
o. Where we reasonably suspect "suspicious activity" (see Section 12 below).
Section 10: Security
100. We reserve the right to ask you to provide us with additional documents as part of our Enhanced Due Diligence process such as proof of the payment method used and source of wealth. We may also request further proof of identification relating to the details you have used to register your Account. Any such additional identification will be kept confidential. We further reserve the right to disclose your details, under certain circumstances such as those required by law. Further details on our identity verification procedure can be found in Section 4.
102. You shall not be involved in any fraudulent, collusive, fixing or other unlawful activity in relation to your or third parties’ participation in any of our betting and gaming products and shall not use any software-assisted methods or techniques or hardware devices for your participation in the same. We hereby reserve the right to invalidate any betting in the event of such behaviour and close your account.
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Automatiskt ?versatt:
