good evening, I would like to submit a complaint about the casino, I have requested a withdrawal since 5/9/2023 and even today when I spoke with them they tell me the same message that they are not processing my request and that because of the workload they are trying to do as much as possible they can be faster, I have done a withdrawal before but in 3 days I received my money, now it is 1400 euros and every time I talk to them they tell me the same thing

Hello Gnomaki13,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Dream.bet Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when is your account fully verified? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Hello, I have completed the account verification in full since May and made a withdrawal then.

the money i played was real without any bonus.

yesterday I spoke to the company about why my withdrawal is delayed and they answered me like the other times with the same message that due to many withdrawals there is a delay and that they will inform me.

Γεια σα? την επαλ?θευση του λογαριασμο? την ?χω ολοκλ?ρωση πλ?ρω? απ? τον μαιο ε?χα κ?νει και μια αν?ληψη τ?τε.

τα χρ?ματα που ?παιξα ?τανε πραγματικ? χωρ?? καν?να μπ?νου?.

εχθε? μ?λησα με την εταιρ?α για πιο λ?γω καθυστερε? η αν?ληψη μου και μου απαντ?σαν ?πω? και τι? ?λλε? φορ?? με το ?διο μ?νυμα ?τι λ?γω πολλ?ν αναλ?ψεων υπ?ρχει καθυστερ?σει και ?τι θα με ενημερ?σουν .

Good morning, I would like to inform you that I just received an email from the company that my withdrawal has been processed, I am waiting for a money transfer

Καλημ?ρα να ενημερ?σω μ?λι? μου ?ρθε εμαιλ απ? την εταιρ?α ?τι διεκπαιρωθηκε η αν?ληψη μου αναμ?νω για μεταφορ? χρημ?των

Hello Gnomaki13,

Let us know as soon the money arrives on your account so we can close the complaint accordingly.

Dear Gnomaki13,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Good morning, the money was credited normally, finally you can close the case, thank you very much

Καλημ?ρα σα? τα χρ?ματα πιστ?θηκαν κανονικ? τελικ? μπορε?τε να κλε?σετε την υπ?θεση ευχαριστ? πολ?

Dear Gnomaki13,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

www.kpvfaw.com